This problem started on my desktop … every time I click on an email I get warning that mcou.dll cannot load. I tried turning off and re-starting the mail security option in KTS, but that didn’t resolve. I found this thread which is now marked as closed. It references Windows 10 and did not work for me. https://community.kaspersky.com/kaspersky-internet-security-13/kaspersky-mail-checker-cannot-be-loaded-12962?postid=61987#post61987 On my windows 7 system, after each ADMIN cmd entry, I was told the mcou.dll file could not be found (yet it is in the root folder of /Kaspersky Internet Security 21.2/. I posted this question on that thread, but thought I should start another thread given its CLOSED status. On my laptop, this problem started a week ago. I was able to resolve by uninstalling and reinstalling KTS. I would rather not do that if there is an easier solution. I actually have a backup copy of the mcou.dll on my E: drive. I tried to merely copy/paste into the C: location but was told I needed system permission to do so. Perhaps there are other posts with the solution, but many posts seem to be in a language I cannot read. TY.