Washand

Thanks for that suggestion. I have changed country and the problem has disappeared (for now). I'm not sure why that should make a difference, but it seems to be the only variable that has changed.

Thanks. If it was the OS, I would expect to have the problem constantly, but I just reinstalled the VPN and it now works again. Over the last 2 days, it worked from sleep mode and from stut down, no problem. But after the second waking from sleep mode today, it stopped working. Does it matter what country you are in, or you choose for the server? Thanks for the technical support link.

Well, it didn't last long... After a couple of days working, I'm now back with the same problem. This time, I can access the list of country servers, but if I select a different one, it does not change. If I click on the on/off toggle switch, the button disappears and the switch background turns green-red and it hangs forever until I quite with the "close" (X) icon. It states underneath that "Your connection is secure". A quick check of my IP address shows that the VPN is not working. I attach before click (left) and after click photos.

Thanks for the feedback and help. I followed your instructions and now have version 21.16.6.467 installed. I deleted temporary files but I'm not sure if that clears everything from the previous install. I also have Total Internet Security installed, and so during installation, the installer asked if I wanted to connect to my account. I responded "yes". So far, the VPN is working and I can select the server country, but the real test comes when it's in daily use and restarted repeatedly. I'll obviously update if the problem continues.

I have a full version of VPN Secure Connection (v 21.15.8.493) used with Windows 11 on a LG Gram laptop with strong WiFi connection, and the VPN fails to connect when the laptop is woken from sleep or shut down mode. The on-off toggle switch indicates attempted connection, with "connecting..." shown underneath. The VPN never connects and I cannot turn it off until I turn off the laptop and re-boot. I also cannot change the country server. Clicking the on-off toggle button after re-boot results in the same problem. The only way I have found to get back to normal function is to re-install the program, but doing that every day is clearly not practical. Advice please...