UserL

I have found in a recent scan report that some folders were skipped for the reason of “已傳送檔案供掃描” (translated as “the file has already sent for scanning”). What does this reason mean exactly?🤔 Thank you.

@Wesly.Zhang If you have anti-banner addone in the browser. such as adblock plus. You can create a rule for blocking the injected script from KIS. Where can I find the list of KIS’s scripts for creating the rules in Adblock Plus?

I got the reply from Tech Support that the fix will not be available in KIS 2020. I guess I have to upgrade to the 2021 version soon.

Thank you @Wesly.Zhang Your method gives a good direction. It would be worth trying if there is any add-on which can set rules to block KIS’s scripts only on specific website/domain and leave other websites unaffected. Thank you @Anton Mefodys I prefer staying on KIS 2020 for a while to avoid other newly known issues on the 2021 version. I will continue the conversations with Tech Support and share the outcome here when available.

Thanks @Wesly.Zhang I have just tried “adding exclusion” plus “disabling extension” but the method does not work😔

Thank you @Wesly.Zhang I set the rule with exactly the same method as yours (add domain name instead of particular page’s web address) and restarted browsers but they were vain attempts. Hope to have an official fix soon.🙏

@Flood and Flood's wife @Wesly.Zhang Thanks for your replies. I tried the temporary workaround but it did not work. I read the manual of “Manage exclusions” here: https://support.kaspersky.com/KIS/2020/en-US/68219.htm . The exclusion added will not be scanned by the listed components but possibly has nothing to do with script injection🤔 I will send a request to the Support and will update here if there is any fix.

@Flood and Flood's wife @Wesly.Zhang Thanks for your replies and detailed testings. I believe that the problem could not be replicated on your systems since the Java kit is missing, and the Kaspersky product’s version is non-identical. I prefer staying with KIS 2020 until the roll-out of a more stable KIS 2021 version. I have just managed to identify the part which caused the problem: by unchecking the box for “Inject script into web traffic to interact with web pages” under “Network” settings, the website can load properly. It appears to be a new bug on KIS 2020 after a recent automatic update. Is there any way to solely exclude the webpage in question from script injection? And can I report the bug here?

Hello. I used to do some bookings with this website: http://w2.leisurelink.lcsd.gov.hk/index/index.jsp?lang=en By clicking “Facility Booking”, it should land to the Captcha page like this: http://leisurelink.lcsd.gov.hk/demo/english/01.%20Facility%20Booking%20-%20Basic%20Version/00_HumanTest.png Since a few days ago, when I use the website again with the same step, it would be stuck on the loading page and cannot land to the Captcha page. The problem occurs on all browsers. The helpdesk suggests that it should be a problem with the security suite, so I tried the website again by switching off KIS 2020 and the Captcha page works again. I tried to identify which KIS component caused the problem by switching off a single component one by one to test with the website but oddly, it could not reach the Captcha page with any single component switched off but shutting down KIS completely. As the problem occurs for just a few days, I suspect that it should be related to certain update of the KIS product. Any solution to get the webpage loaded correctly without shutting down KIS? Thank you.