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ukella

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Posts posted by ukella

    microphone blocked because kaspersky has blocked it.

    in Kaspersky Security Cloud

    Posted

    Hello @ukella, 

    1. What about the Microphone Audio driver? 
    2. In Startup programs, is there a Universal Audio service & is it on? 
    3. Are you creating System restore point before each change? 
    4. Are you shutting down the machine, using Shutdown, not Restart, after each change? 
    5. In Windows Event logs, go to the date you installed Kaspersky Security Cloud, export all System events & attach📎 the Report please? 
    6. Have you contacted Microsoft Technical Support? 

     

     

    Please let us know? 

    Thank you🙏

    Flood🐳+🐋

    Fixed my situation, thank you so much for the attention and help, i wish you a good day.

    microphone blocked because kaspersky has blocked it.

    in Kaspersky Security Cloud

    Posted

    Hello @ukella, 

    Thank you!

    1. Just to confirm, before Kaspersky was installed, the microphone worked, is that correct? 
    2. Has Speech, Microphone been setup? 

     

     

    Please let us know? 

    Thank you🙏

    Flood🐳+🐋

    Yes correct, i had no issues with my microphone, i have spent a lockdown education with my laptop, i have another semester coming and i have no mic now.

    I've tried uninstall/reinstall my sound card driver, still nothing happened, so what can i do now 

    microphone blocked because kaspersky has blocked it.

    in Kaspersky Security Cloud

    Posted

    i have deleted kaspersky and my mic is still blocked on apps such as teams and skype, i am very mad and desperate, i have tried every solution possible.

    So it is not working so well

    Hello @ukella, 

    Thank you for posting back👌

    1. Just to confirm, you’ve uninstalled Kaspersky, is that correct? 
    2. Is there any anti-virus software installed? 
    3. Which solutions have you tried? 
    4. Are you able to answer any of the questions from our first reply? 

    Please let us know?

    Thank you🙏

    Flood🐳+🐋

    Kaspersky is uninstalled, i am only using windows defender.

    I've tried to fix it on kaspersky page, idon't have the access to the application control because its premium, i have tried it, i also tried doing specify trusted applications and added skype still didn't work. i run the  directx diagnostics tool and no problem was found.

    i have contacted skype Community and tried their methods.

    And uninstalled Kaspersky, the problem is not solved.

    Bluetooth is enabled when its needed usually disabled.

     

    microphone blocked because kaspersky has blocked it.

    in Kaspersky Security Cloud

    Posted

    Hello @ukella, 

    Welcome!

    1. Which KSC version & patch(x) x=letter, on the Windows Taskbar or hidden icons, righclick the Kaspersky icon, select About?
    2. What happens when you test:  Input → Test your microphone ? 
    3. Has the Windows Sound troubleshooter been run? 
    4. In KSC Reports are there any “microphone” events?  If “yes”, please post an image? 
    5. In Windows Control Panel\All Control Panel Items\Security and Maintenance\Problem Reports - are there any microphone events? 
    6. If KSC is paused & exited, does the microphone issue persist? 
    7. Have the device drivers been checked? 
    8. Is Bluetooth enabled & active? 

    Please let us know?

    Thank you🙏

    Flood🐳+🐋

    So it is not working so well

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