ThomasT

As an IT Pro, I spend myself allot of time to help others in my domain of expertise. Kapersky is not part of it. If I select “Change account” (even so I only have one account), it accepts the login and the exact same error comes back. As a proof that there is no account issue is that I can log in to my account on the regular webpage. Thanks.

Yes, I desire help with the error displayed in the screen-shot I provided. The Kaspersky specific error “Failed to activate the subscription; there was an error… (you know, that error)” is as precise as Microsoft's “Something went wrong”. There isn’t any better place to ask then here I guess...

Thanks, clearing everything and installing from scratch will probably work. But that isn’t the question. I asked about the upgrade that IS proposed by Kaspersky and is boguous. This software is about confidence and trustworthiness. If it hangs here, there is no point to go on and make DIY tricks. Thanks.

Hi, I’m using Kaspersky Free that works ok. Today, it proposed to move to another (free) version called Kaspersky Security Cloud Free. After clicking on “Upgrade Now”, it asks for login (that works ok) but then sops with error: “Failed to activate the subscription….” Thanks for helping me fix this. Thomas.