Suema

Thank you- I’ve read your suggestions before asking the forum and I also discussed this with customer services. I will think on it a bit more before a new subscription and cancellation of my current one - both are/will be Premium - as I don’t really want to go through setups of 2 iPhones, 1 iPad and my laptop if I can help it. I have made a copy of the passwords just in case. Still not understanding how I can cancel my current sub, initiate a new one and everything is still there working ok as long as the email and passwords to the system and vault are the same as my original ones used.

Hi - thanks for the reply. I talked to customer service and was told there is no such thing as a partial refund hence the cancellation and repurchase. I was told that as long as I used my current passwords and email the new subscription would have all my info. I have backed up the passwords etc but I felt wary of doing the cancel/repurchase as I couldn’t see how everything would just be there with no rein out of details by me.

2 days ago I purchased and downloaded Premium software. Today I find out that there is an Aussie Kaspersky site selling the same thing for $15 less and inquired as to a refund I was told to cancel what I have and but a new subscription and, apparently, I will just have everything the same with out having to re load all the info and passwords. Is this right? Has anyone done this? I don’t see how it can be correct?