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Hello community

Thank you all for your replies. 

I filed a request for the support team. The counter was not reset but they added 30 days to the license. 

I think it's fair enough

Merry Christmas to all of you

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No I didn’t buy it with the auto renewal. In fact, it’s a different kind of license (Internet security in the place of Total Security)

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Hello

I’m currently using a Total security license for 3 devices which is about to expire in 5 days. a couple of weeks ago I bought a new Internet security license for 4 devices but did not activate it or join any device to it. I noticed on “My Kaspersky” that the new license has been automatically activated and that the protection started the countdown.

How to reset the license (days of protection) once I join my devices to it, in order not to lose any protection time?