Hello @SirrRoyston, Roy, You’re welcome! The Kaspersky Technical Support link is to your MyKaspersky account, you’re required to log in & create a case. It’s good you have a Kaspersky software license subscription, that gives you access to the Kaspersky Technical Support experts. From the additional information you’ve now provided, it appears as though, at some point, you have engaged with Kaspersky Technical Support, they can help you. Thank you🙏 Flood🐳+🐋 How does this help me though? Why does Kaspersky make it so difficult? [Deleted] provide the information I would need (if I was a [Deleted] annual subscriber) by publishing it on their website. User friendly and easy access. I can not accept the fact that no Kaspersky VPN users have not set up their router to issue a total VPN cover on a home network/ WIFI. Surely someone in this community has done this before?