[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

Should I turn “private browsing” back on?

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

HI and thank you, I turned off private browsing, thank you for helping me I so appreciate it.  

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

Did you get my  message?  I can’t send the report through email nor through Kaspersky directly keep getting error messages, so I’m going to try to contact support tomorrow

 

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

I appreciate you trying to help me, but I have NO IDEA how to do what you told me to do in the message. NO CLUE at all

is there a technical support I can have look at it?

 

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

I know turning it off is NOT A GOOD THING OR THE ANSWER, THANK YOU FOR YOUR HELP.  I’ll check back in a little while.

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

yes that’s what I see BEFORE I turn off my protection!

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

that shows

20.0.14.1085 (g)

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

It happens on all browsers, 

I’m operating on Windows 10

I don’t know what #2 is that you are asking me, so I can’t answer that

no they are not accessed in SafeMoney, 

I have tried through Chrome, shopping at Yankee Candle, Lakeside.com - tried using Rakuten, get a black screen - I can go as far as checking out and then nothing, I can go no further

[Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.]

Everytime I try to checkout on a site, I can’t unless I totally disable the Kaspersky.  I don’t know why this is happening all of a sudden.  any suggestions.