I filed a ticket for this issue, Ticket INC000012925924. They requested several files: latest scan log, kaspersky settings, traces, etc. KLTrace was about 1GB in file size and I have to upload it for several hours just to try to help solve the issue. After sending requested files, I no longer received an email from them. A few days later, received an email that they haven’t heard from me for a week. And that they will close my ticket if I don’t reply within 5 days. I replied from my mobile phone at that time, saying that I already sent the requested files and I was waiting for their update, not the other way around. Sent another email from my laptop for additional info but still no reply from them. Now, I just received an email that my ticket is closed since they don’t received further replies from me. I’m actually very disappointed. I don’t know if they actually received all I sent to them or not but I’m positive they should since there’s no email send fail received from my end. I guess they received it, but pretend that they don’t to ignore my issue. So I have to find a way to fix it myself. I transferred all of my backup files to a computer without Kaspersky installed, that way, it should be safe. I have also experienced this on Bitdefender, was very disappointed after my backup folder, which is also added on Exclusions was deleted by Bitdefender without my consent, as It detected it as a threat. I thought security software was supposed to protect my files from viruses, but I was wrong. I didn’t get a virus yet the once that supposed to protect my files deleted my files. Tried Kaspersky and now have this Exclusions bug where Exclusions are useless. Sorry for my rant. I’m just very disappointed after doing all I can to help solve the issue, got ignored in the end.