Plugumes

So one more question - since GSI will not tell the issue, how do I solve the screenshot issue?

ok, thanks. It looks like it’s going to take a while, so I have to sign off for now. Can I log back into this conversation later if I have more questions? Will the GSI tell me what the issue is?

This download looks like it will take a long time. Is this a safe download?

ok, downloading that now. Once that’s done, will that take care of the screenshot issue?

I did that and the screenshot worked. So what do you recommend?

Done. It’s actually a green circle with a check mark in the middle. I assume that’s the right one, because when I hover over it, it says Kaspersky.

I found it and paused it, and sure enough, a new screenshot is what it should be. What does this mean?

No; the only Kaspersky icon I see is gray and in the upper right hand corner of my screen.

It’s a PC laptop

Sorry, I’m just not seeing those options. When I click on the icon, the only options are the ones noted above. If I go to “task manager” on my laptop, Kaspersky doesn’t even appear.

The only options are: remove from Chrome Hide in Chrome Manage extensions Inspect popup

When I right click on the icon, I don’t see pause protection as an option. Do you have any other suggestions? I’m sure I’m not the first person who’s had this issue. Thanks for answering my inquiries.

How do I pause Kaspersky?

Since I bought Kaspersky Internet Protection, all of my screenshots are black, even for pages that have no confidential information. How do I fix this?