PhilBr

Many thanks. PhilBr

Hello. Thank you for your latest reply. Yes the desktop has exactly the same free antivirus installed and yes it is active. When I sign into My Kaspersky as advised by you the information about my last login on my desktop is shown and is correct. I have attached a photo of what happens when I try and login on the laptop through the App. It doesn't matter what email address I type in, it always says Invalid Email Address Format. Mod's note: Image was deleted according to the author's message.

Hello. I followed your advice and successfully logged in using my laptop but under devices it only shows my desktop not the laptop. Have you another possible solution? Many Thanks PhilBr

Hello. I am having exactly the same problem as detailed by Discomann when trying to log in to My Kaspersky on the Anti-Virus software I have installed on my laptop. I did not have the same problem with my desktop. I hope that some advice will be offered. Thank you.