PenNib

I upgraded to the latest Kaspersky and now everything is working properly. There was one glitch. After Upgrading I almost immediately had a BSOD. I haven't seen one of these in a very long time. After reset all is well again. Thanks for your help and pointing out the version update. Please consider this case closed.

Kaspersky 21.1.15.500(c) Chrome Chrome is default. Interestingly Amazon Prime will work in Edge but not Firefox (We're experiencing a problem playing this video.) Again, if I turn off Money everything works. Kaspersky Extensions are installed and activated. Each browser is showing Kaspersky on top bar. Regarding exclusions for Amazon Prime, the only thing I see is for exclusions are for files or folders not websites. If there were it would cover all Amazon.I tried the two test you suggested and found the same error on “If Inject script into web traffic to interact with web pages is unchecked, does “Error 7031 while Playing Prime Video Titles” persist?”. And I still get the same error. The second test “If Do not scan encrypted connections is selected,”, yes it works just fine, I can view the streaming videos. I see this option turns off the Money option. Since Edge is working, I just have to remember to choose it if I want to stream. I would like to get Chrome working as well but it is no longer critical. Thanks for your help.

When I have Money option activated I am not able to Stream from Amazon. When Money is deactivated Amazon Videos work. Are there any setting that would allow me to keep Money activated and not block Amazon? This is the message I am getting “We’re experiencing a problem playing this video. For assistance please go to www.amazon.com/dv/error/7031”. I only get this message when Money is active. Any suggestions?