Pedro do Rio

Hello Flood, Have you noticed that Microsoft admitted the VPN issue and so provided a few patches to their W10 users to fix the problem? https://lifehacker.com/blame-this-windows-10-bug-for-your-recent-vpn-issues-1842587669 https://hothardware.com/news/microsoft-windows-10-kb4554364-update-vpn

HI Flood, The VPN issue was finally resolved, following the below steps provided by the KLS: Uninstall the current KSC version Run CMD as an Admin and insert the commands: route –f ipconfig /flushdns netsh winsock reset netsh int ip reset all Restart the PC Reinstall KSC Check the internet cnx with different websites and VPN servers. Worked!

Flood, KIS patch (i) confirmed. As informed, I have been strictly following the KTS related instructions, including the “remove & reinstall” recommended actions. In fact, the KIS presented NO problem, only the KSC is not working properly after the Windows 10 update. Will let you know the final result…. Pedro This international affair is becoming more and more exciting, since the Karspersky HQ has been consulted twice so far! They should invited me to work as a “troublefinder” 😉

Hi Flood, Many thanks for you reply. I have the Windows 10 Home version 1909 OS build 18363.720 successfully installed on the 3/15/2020. My KSC version is 20.0.14.107 (i). I also have the KIS version 20.0.14.1085 (h) installed on my PC. I always use Google Chrome, but have also attempted the IE with the same bad result - the access to the internet was either interrupted. Yes, I have uninstalled and reinstalled both KSC & KIS following the instructions and tools provided by the Karspersky Technical Team (KTT). However, the KSC no longer works, failing to connect to any VPN server. Additionally, I have already provided all requested data (trace files, Windows logs, screen shots, etc) to the KTT, which keeps investigating the INC000011379065 since the 3/17. Hope I have been able to describe the whole situation.

Após o último update do MS Windows 10, em 16-MAR-20, meu acesso à Internet é interrompido quando ligo a ferramenta VPN da Karspersksy. Isso acontece com qualquer website ou servidor VPN. After the last Windows 10 update, by 16-MAR-20, my internet access is blocked whenever I switch on the Kaspersky VPN tool. This happens with any website or VPN server.