ninjagull

OK, many thanks. Thought I would ask just in case. Best wishes

Thank you. I do not have a paid for product! Is there a community forum where I can possibly get help from other users? Many thanks

Dear Benny Many thanks for your reply. None of those links, help with the actual error I am getting. The malwarehunterteam site seems down as when I try and upoad files it comes up wit This page isn’t working id-ransomware.malwarehunterteam.com is currently unable to handle this request. HTTP ERROR 500 Many thanks

Hi I am revisiting Rannoh Decryptor fo a hard disk belonging to my father that was encrypted some years ago. I have sample encrypted files, unencrypted version and the ransom note left by the trojan. I get a message saying ‘cannot decrypt the file’ the report says the following; 14:23:38.0708 0x0a08 Trojan-Ransom.Win32.Rannoh decryptor tool 1.12.4.13 Nov 26 2018 13:31:11 14:23:38.0978 0x0a08 ============================================================ 14:23:38.0978 0x0a08 Current date / time: 2021/03/10 14:23:38.0978 14:23:38.0978 0x0a08 SystemInfo: 14:23:38.0981 0x0a08 14:23:38.0981 0x0a08 OS Version: 6.2.9200 ServicePack: 0.0 14:23:38.0981 0x0a08 Product type: Workstation 14:23:38.0981 0x0a08 ComputerName: XXXX 14:23:38.0982 0x0a08 UserName: XXXX 14:23:38.0982 0x0a08 Windows directory: C:\WINDOWS 14:23:38.0982 0x0a08 System windows directory: C:\WINDOWS 14:23:38.0982 0x0a08 Running under WOW64 14:23:38.0982 0x0a08 Processor architecture: Intel x64 14:23:38.0982 0x0a08 Number of processors: 4 14:23:38.0982 0x0a08 Page size: 0x1000 14:23:38.0982 0x0a08 Boot type: Normal boot 14:23:38.0982 0x0a08 ============================================================ 14:23:40.0667 0x0a08 Initialize success 14:24:43.0282 0x4cec CryptXXX: ransom notes path: C:\Users\****\Documents\DAD Advent PC\Encrypted files from old hard disk\!Recovery_5CAAA404BCDE.html 14:24:43.0282 0x4cec CryptXXX: user ID: 5CAAA404BCDE 14:24:43.0490 0x4cec CryptXXX: incorrect key size at offset 0x00000000: 0x6f727265 14:24:43.0490 0x4cec CryptXXX: didn't receive any keys 14:24:50.0353 0x4cec Can't init decryptor Any suggestions would be greatly appreciated.