Natsuoke

Hi Andrew, I removed the spybot software and downloaded the latest installer from Kaspersky.com/downloads. It had an error on the 1st attempt. it prompted me to download and run Free kaspersky virus removal tool which i did and it found and deleted some trojans and adware. On the 2nd attempt in installed and everything is up to date and running fine now. I just don’t understand why it did not install last year after i did a full re-format of the laptop? Everything is working fine now though, thank you for your help. P.S how do i mark the topic as solved?

Hi Andrew, i cant seem to locate the 360AvFlt.sys in the drivers folder on the c drive? Is there an alternative way for me to locate it? windows search doesn’t bring up anything either? thanks

Hi Berny here is the GSI Log.

Hi everyone, i have a samsung Np350V5c laptop, intel i5, windows 7 64bit. I cannot install kaspersky internet security on to it, it freezes when updating and wnt finish the update. Its happened 2 years in a row now. i had another laptop to use but that hit the bucket and i really need to install internet security for work. It installed perfectly fine on my old acer laptop and on the pc and smartphones without a hitch. Has anyone had this problem? its really frustrating when i tried to install it 3 times and the same problem occurs over and over. would really appreciate the help!!!