[Google seach bar is allowing YouTube and other browsing even the tab is locked]

don’t have time to waste for that

some people on forum recommended to install another application

What a crap suggestion

[Google seach bar is allowing YouTube and other browsing even the tab is locked]

Hi Friend, 

 

Correct, even customer support not able to provide appropriate support. On this forum people are replying just to make their rating (I think). But no solution.

One of my device safe kids stopped working, even every thing was blocked for two day. Later it was operational again.

[Update applications on android device without permission]

attached as requested

 

Moderator note : EMail address removed

[Google seach bar is allowing YouTube and other browsing even the tab is locked]

ok Thanks

[Update applications on android device without permission]

it is asking for parent permission (email and password) to update one application,

 

if 10 applications requiring update, then provide password 10 times

[Youtube links in report are not opening]

did two times, no solution

[Youtube links in report are not opening]

sent, but response not came and case closed, 

[Youtube links in report are not opening]

I hope this email finds you well.

Sorry to hear that you are having such issue, allow me to assist.

Thank you for the screenshot. Please provide us with some additional information to further check on your issue.

Data #1:
Kindly check if there is any update for Kaspersky Safe Kids in the Google Play Store. If there is, please update the application.

Data #2:
Please take a screenshot of the malfunctioning behavior of Kaspersky Safe Kids. For more details, here are instructions on how to take a screenshot: http://support.kaspersky.com/us/492?cid=pe

Data #3:
In order for us to further investigate the issue, we need you to download and run a free application, called AIDA64 (by FinalWire Ltd.): https://play.google.com/store/apps/details?id=com.finalwire.aida64

1. Once the app is downloaded and ran, tap the three-dotted button in the upper right corner;

2. Tap "Send Report in E-mail" and send the resulting report to your own mailbox;

3. Afterwards, open your mailbox and find that report (usually the subject field reads as “AIDA64 for Android v1.60 Report”);

4. Please copy the entire report and paste it in your reply; once you have done so click Send/Reply/Submit.

Data #4:
Please send us traces from the Kaspersky Safe Kids application:

• If the device is in Parent mode: open settings > About > Support > Enable tracing > enter INC000013018286 > reproduce the issue > Disable tracing > Send trace files.

• If the device is in Child mode: About > Support > Enable tracing > enter INC000013018286 > reproduce the issue > Disable tracing > Send trace files.

Please keep us posted.

Farhan || Customer Service Representative

[Youtube links in report are not opening]

it said, install some application, that will generate some log, send that log in email. I did, but could not understand the solution proposed by support.

[Google seach bar is allowing YouTube and other browsing even the tab is locked]

once we have a paid application for this requirement, then why I should go for another app?

[Update applications on android device without permission]

play store is already allowed, year of birth mentioned 2000

[Google seach bar is allowing YouTube and other browsing even the tab is locked]

Hi,

 

My child’s tab applications  are locked after the allowed time is elapsed. However still my child search for the videos on google search bard on mobile home screen and view all videos with any restriction. My child can do other browsing as well.

Unable to find any solution to block this access. Please provide me support to resolve the issue.

 

Thanks

Faheem

[Youtube links in report are not opening]

still problem not resolved, tried all possibilities, but no no solution

[Update applications on android device without permission]

Hi,

 

My child needs to update important applications from google play store. but for every update kaspersky requires parent credentials. 

I need some solution, so that my child can update application without permission.

Secondly my child is not permitted to change profile picture or other related information.

 

Looking forward for some solution.

 

Thanks

Faheem

[Youtube links in report are not opening]

Many thanks for your support, will surely contact technical support for solution

[Youtube links in report are not opening]

Hi,

 

1- Yes

2- yes

3- yes

4- Chrome browser only. no other browser on windows 10

Thanks

Faheem

[Youtube links in report are not opening]

Hi  Flood

Safe search is ON

it is in warn and allow settings for two kids 12 and 14 years old

Happening same for both

 

Thanks 

Faheem

 

[Youtube links in report are not opening]

Kaspersky is logging youtube activities in Chrome browser. When I try to open the activity it opens as broken link. 

 

Is there any way I can get the actual link . 

 

Images are attached for explanation.

 

Looking forward for support.

Thanks & Regards

Faheem

[anti banner, My youtube ad blocker doesn`t work anymore. [Solved][Closed]]

Hi,

 

Can we block adds/anti banners on android device in different applications i.e. Google  Chrome. Please let me know what product we need to use including products for kids.

 

Regards

Faheem