Mag2023
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Posts posted by Mag2023
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Actually I already did that and there is no such folder. When I click in Kapsersky on open the containing folder, I get to that folder where the recovery is supposed to be but there is no folder even no hidden one.
I don´t see a recovery folder even if my Disk manager shows me 1, in CMD while tipping reagentc/info I see that it is enabled. But Windows keeps telling me that it is not able to perform a Recovery.
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It is a laptop, yes I bought the laptop with the preinstalled Windows 10 system. It is about 5 years old and I didn´t get this message from Kaspersky over all these years. In march there was a Update of Windows.
But I can´t really remember if I had to install Firefox, but I would assume.
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Sorry but there is no file in the quarantine, the report in Kaspersky shows 2 times that it detected this trojan cause of machine learning and 1 time that the deinfection of the file isn´t possible. So I am currently struggeling how I should find the file.
As said I can´t the file aswell in the named folder as there´s no such folder.
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I got the same detection for VHO:Trojan-Spy.MSIL.Convagent.gen but for firefoxhelper.exe. Kaspersky Premium couldn´t fix it.
The location is C:\Recovery\Customizations\usmt.ppkg//ICB\0\MachineSpecific\File\C$\Preload\APP\FIREFOX\callback\FirefoxHelper.exe but I didn´t found a recovery in including folder.
I couldn´t find any suspicious processes and no active process for firefoxhelper.exe when Iooked into the task manager.
Now I´m not sure if it is real trojan or a false positive.
Windows 10 Home 10.0.19045 Build.
VHO:Trojan-Spy.MSIL.Convagent.gen for firefoxhelper.exe
in Virus and Ransomware related questions
Posted
Any ideas how I can get that file or how I can find this folder?