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M. Ruiz

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Posts posted by M. Ruiz

  1. Hello.

    A clarification that I have not seen around here and that I do not report before (sorry I forgoten it). In order to install Al Suite 3 again after installing KIS, you need to create an exception as a trusted application in the KIS, from the AsusSetup file.exe which the application installs. Once this is done, the installer starts without problems and the application is installed without further complications. Until today it  works without problem with the KIS database 21.3.10.391(j).
    I hope this can help someone.

  2. 13 hours ago, Wizzo said:

    So, I had the same problem for a few days now, AIsuite won't start, Aura also, only getting the 2 errors on the screen. I got it fixed now, but it needs a few restarts. Firstly, if you have any kaspersky product (kis, kts, kav, password manager etc.) installed, deinstall it and then restart your PC. Then aisuite will start to work again, but if you install kaspersky again it will fail again. The important thing is to, when you deinstall kaspersky and restart your pc, you need to deinstall aisuite, aura etc. too, then restart again. Now your PC is without kaspersky and asus products. First install kaspersky and update the database, restart, then install Asus products and it will work. If you install Asus products before kaspersky, it won't work and keep in mind that you need to restart after every installation.

    Hello

    I have performed the procedure and now if both the Al Suite 3  software and Aura Sync and Creator work. I hope this is not repeated again, it is very tedious to have to uninstall the apps over and over again. The truth is that until now I had not had problems with Kaspersky, so I had it with a very high evaluation, but with all these problems I am starting to change my mind and evaluate the option of other antivirus software that does not have so many problems with the applications.
    Thank you very much for the effort of the users to solve this problem, especially to Wizzo.

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