I have been conversing with Kaspersky Support for over 3 weeks on this matter now and the situation gets worse. More and more websites are coming up as a threat and being blocked. Sites such as eBay and my online bank, for example.
Despite how many times I re-explain all of this, no one at Kaspersky Support seems to (a) bother to read my information, (b) have any idea how to fix it, (c) be able to explain why this has only started to happen recently.
On top of that, I have been getting Kaspersky Hard Disk Health Warnings for my computer, despite the fact that this is not an option in the version I am using.
Again, despite how many times I re-explain all of this, no one at Kaspersky Support seems to (a) bother to read my information, (b) have any idea how to fix it, (c) be able to explain why this can happen.
The constant interruptions and distractions to my workflow have become from both of these issues/glitches/bugs became so overwhelming, and support (sic) from Kaspersky so utterly useless, that I took the matter in hand and found a solution on my own.
My computer now works without interruption. My workflow is unimpeded. My attention is not consumed with having to deal with spurious and inaccurate supposed threat warnings. My life is good now that I have uninstalled Kaspersky and installed Bitefender.
I used to like Kaspersky very much and stayed on as a customer even when the Victorian government dumped them and the US government banned its use. The FBI was wrong though in its assessment. Kaspersky does not pose a security threat because of any backdoor means. Kaspersky poses a security threat because it does not work.
So, I have 10 months of a dead duck subscription. Wasted time is one thing. Wasted money is something else entirely. Kaspersky tells me that they will not give me a pro-rata refund because their money back guarantee is limited to 30 days. While the HDD error happened in this timeframe, I did not report it as it was only minorly annoying and I decided to just put up with it, knowing that contacting help desks usually consumes all of your time and energy and patience with no guarantee of a solution.
My advice then to anyone with any problem with Kaspersky is to report it immediately if it occurs within 30 days of payment. Do not waste your time or sanity with Kaspersky Support otherwise, as they are, as my late father would say, "As useful as tits on a bull". As I have found, the only guaranteed fix to problems with their software is to find another product, ie: one that works as advertised and as you paid for, and that is not Kaspersky anymore.
