KDA

(2) Q: What other applications are active, in use, when speed drops? Prior to and during speed test with Secure Connection active; Ping 15 ms, download speed 7.7 mbps, upload speed 0.9 mbps. With secure connection Ping 665ms, download speed 6.7 mbps, upload speed 0.5 mbps. Applications running on computer at the time were Chrome, Outlook, excel, photoshop, Photos app, (2) A: "makes no difference" If nothing is: active, being used, how is "speed drop" identified? I use Iinet Speed Test on Chrome browser. (3) How often is KSC used, enabled, activated? Version 20.0.14.1085 (c). Activated for short time only. It has always been slow for me. Problem is worse now than last year as I am limited to a connection through Germany. (Need to spend money to get more options.) (4) Please list all internal network devices? NAS, laptop couple of smart phones on wifi. (5) Is there any anti-virus software in use? If "yes" please provide name & version? Yes, Kaspersky Internet Security. updated March 2019 with renewed subscription. The impact on the browser is quite easy to see as I turn the Secure Connection on and off with out doing anything else to the computer. Below is a snap shot of the speed test Cheers KDA

(1) Operating system full name? version? build? "Windows 10 Version 1903" (2) KSC version? "Internet security" (3) Any other Kaspersky software: "NO" "yes". (3a) Free? or licensed? (see note at the end of my reply) "licensed" (3b) Full name? version? patch(x)? x=letter "no" (4) What other applications are active, in use, when speed drops? "makes no difference" (4a) Does speed drop (when KSC is active) happen 24 x 7? "Yes, switch it on, speed drop, switch secure connection off, speed return to normal" (4b) Has KSC been installed for a long time? Installed recently? "About 8 months, but had this problem last year when I first tried Secure Connection" (4c)Have you tried any recovery steps? "No" (4d) What type of network service is installed, Wifi, Broadband, Cable, something else? "Wifi internally with ADSL connection to internet. About 7-8mbps connection download speed" Please post back with as much details of the issue as possible? I hope this provides you with a good picture of my problem. KDA

When I try my Kaspersky Secure Connection my internet speed drops to the point of being unuseable. How can I make it faster? KDA