HanSolo111

Good evening, Berny, I would certainly love to install KIS 2021. That was the first solution I tried. However, I have tried twice to update my installation via your website, but it only installs my current 2020 version. Is there somewhere I can download an offline version of KIS 2021? Many thanks

Good morning, Berny, Many thanks for your reply. Lack of disk space is not the issue, as I have been running at 5% for at least one year without any issues. Further, holding down the SHIFT key to bypass Windows startup routines allows the PC to boot-up normally, so there is certainly something in loading Kaspersky that is hanging my PC. Many thanks

Hello Berny, Many thanks for the prompt reply. Please see attached the GSI Log, as requested. I hope it helps. I took the scan after one hanging event, followed by a hard re-start and a successful boot-up about five minutes later. https://www.getsysteminfo.com/report/f4922642acf966a1012be3c658e8c12c I look forward to your reply. Kind regards, HanSolo111

Hello, I am running Windows 7 and Internet Security 2020. Last week, following a product update, I noticed that the launching of KIS at startup hung my PC - just after connectig to Wi-Fi. I uninstalled and re-installed, and this helped for a couple of re-boots, however, as soon as the new installation was updated, the hanging returned. I have to hard power-off my PC and turn on again, and it will work. I have had zero issues previously. The last update was Adobe Acroba Reader DC on 18th August 2020. Any ideas would be welcomed. Thanks