gettingthere

Hi Berny - clearing the cache worked for that one site. The next time I tried to use the protected browser, it crashed again. I followed your recommendation on this thread to disable hardware acceleration but it crashed again. I’m using Chrome. Honestly I’m just going to turn off internet protection whilst it’s like this becuase I can’t do the things I need to do. I hope you can find a solution quickly otherwise I’ll have to just go to another virus software.

I’ve tried to use the site for 10 minutes continuously and then it crashed again. When the computer loads up again I tried opening it and it crashes again. I can continuously empty the browser cache, but is this really the best it can be? Is there anyway I can turn off Kaspersky for this website as I trust it and don’t want it crashing my computer each time? Thank you!

Emptying the browser cache seems to have worked for me. I’ll test it more extensively after work, but that does seem to have solved it! :)

When I try to open https_://www.g2a.com in my browser, it launches the protected browser and then the screen freezes and I have to reboot the computer. This is replicable and has happened 4 times in a row. I have a computer that’s 2 months old, i7-8565U and i don’t know either how to turn Kaspersky off to go on that site or why it’s happening … any thoughts?