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Garb

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Posts posted by Garb

    In Continuation to a Closed Thread with no Resolution

    in Kaspersky Security Cloud

    Posted

    Thank you for the guidance.
    I performed the above steps exactly as described.

    I had one problem deleteting one file that was in use from my user's Temp folder.

    The file is FXSAPIDebugLogFile.txt and its size is 0KB. It was in use even after a second Safe Mode restart so I just skipped it.

    Other than that, I did everything you suggested.

    I am now logged in as the new admin.

    OneNote is running.

    I will update you if I get another certificate error or not.

    Thanks

    • Thanks 1

    In Continuation to a Closed Thread with no Resolution

    in Kaspersky Security Cloud

    Posted

    Hi,

    1. Couldn't find version 21.9 of Kaspersky FREE in the middle-eastern site.

    2. I don't understand the question. What does "sourced from" mean?

    3. Done. I don't think a cloud service is necessary. This is all there is in the file:

    Today, 03/03/2023 11:04:44    Task started        avp.exe    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.3\avp.exe    C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.3        SLOTH\Aviv    Active user                                            
    01/03/2023 15:48:46    SSL connection with invalid certificate detected    Microsoft OneNote    ONENOTE.EXE    C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTE.EXE    C:\Program Files (x86)\Microsoft Office\root\Office16    16412        Not defined    Blocked    Blocked                    16b85855411c4ba5be3e7162fc859fcd.fp.measure.office.com    16b85855411c4ba5be3e7162fc859fcd.fp.measure.office.com            Invalid name of certificate. Either the name is not on the allowed list, or was explicitly excluded.

     

    4. I always have OneNote open on my PC. So I guess the answer might be "only when it's opened".

    5. OK.

    6. I didn't quite understand this step. I have the option, in "Encrypted connection scanning" to "Do not scan encrypted connections". But when I select it I get a warning saying "This will reduce protection". Should I select it anyway?

    7. I can see a list of excluded domains by clicking the link "websites" but I don't see how I can add a domain here. See screenshot:

    image.thumb.png.6f8978c58c39fbf4773d930e2a152697.png

    8. Yes I can. But what should I select in the "Exclusions for application"? "Do not scan encrypted traffic"? ("Only for specified IP addresses"? "Only for specified ports"?)

     

    Thank you very much for your help.

    In Continuation to a Closed Thread with no Resolution

    in Kaspersky Security Cloud

    Posted

    Thank you.

    Region: Middle East

    Kaspersky Reports Screenshot of Error (with Microsoft OneNote):

    image.thumb.png.468d195d65cee02edd65e232d3e1d71e.png

    As for Step #3 - I don't understand where to select DETAILS?
    Should it be in the problematic application (OneNote) or somewhere in Kaspersky Security Cloud?
    If it is the latter, can you tell me where I should be looking? (I can't seem to find an explanation online)

    Step #4 - I just added the domain to Web Anti-Virus Trusted URLs. But I cannot find how to add it to Encrypted connection scanning Trusted addresses.
    I looked through:
    https://support.kaspersky.com/Cloud/1.0/en-US/137999.htm
    But I don't seem to have these options.

    Thank you for your help.

     

    • Thanks 1
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