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Hello again, I ran the computer for several days as the new admin, with OneNote open. Yet I did not get any certificate errors. When I came back to my original admin user and ran ONeNote, within a few hours I got the certificate error again. So, what do we do from here? Thanks

Thank you for the guidance. I performed the above steps exactly as described. I had one problem deleteting one file that was in use from my user's Temp folder. The file is FXSAPIDebugLogFile.txt and its size is 0KB. It was in use even after a second Safe Mode restart so I just skipped it. Other than that, I did everything you suggested. I am now logged in as the new admin. OneNote is running. I will update you if I get another certificate error or not. Thanks

Hello, The problem is still happening to me, Any advice?

Hi, 1. Couldn't find version 21.9 of Kaspersky FREE in the middle-eastern site. 2. I don't understand the question. What does "sourced from" mean? 3. Done. I don't think a cloud service is necessary. This is all there is in the file: Today, 03/03/2023 11:04:44 Task started avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.3\avp.exe C:\Program Files (x86)\Kaspersky Lab\Kaspersky Security Cloud 21.3 SLOTH\Aviv Active user 01/03/2023 15:48:46 SSL connection with invalid certificate detected Microsoft OneNote ONENOTE.EXE C:\Program Files (x86)\Microsoft Office\root\Office16\ONENOTE.EXE C:\Program Files (x86)\Microsoft Office\root\Office16 16412 Not defined Blocked Blocked 16b85855411c4ba5be3e7162fc859fcd.fp.measure.office.com 16b85855411c4ba5be3e7162fc859fcd.fp.measure.office.com Invalid name of certificate. Either the name is not on the allowed list, or was explicitly excluded. 4. I always have OneNote open on my PC. So I guess the answer might be "only when it's opened". 5. OK. 6. I didn't quite understand this step. I have the option, in "Encrypted connection scanning" to "Do not scan encrypted connections". But when I select it I get a warning saying "This will reduce protection". Should I select it anyway? 7. I can see a list of excluded domains by clicking the link "websites" but I don't see how I can add a domain here. See screenshot: 8. Yes I can. But what should I select in the "Exclusions for application"? "Do not scan encrypted traffic"? ("Only for specified IP addresses"? "Only for specified ports"?) Thank you very much for your help.

Thank you. Region: Middle East Kaspersky Reports Screenshot of Error (with Microsoft OneNote): As for Step #3 - I don't understand where to select DETAILS? Should it be in the problematic application (OneNote) or somewhere in Kaspersky Security Cloud? If it is the latter, can you tell me where I should be looking? (I can't seem to find an explanation online) Step #4 - I just added the domain to Web Anti-Virus Trusted URLs. But I cannot find how to add it to Encrypted connection scanning Trusted addresses. I looked through: https://support.kaspersky.com/Cloud/1.0/en-US/137999.htm But I don't seem to have these options. Thank you for your help.

Thank you for pointing that out to me. 1. Edition Windows 10 Pro Version 22H2 Installed on ‎19/‎08/‎2021 OS build 19045.2604 Experience Windows Feature Experience Pack 120.2212.4190.0 2. Kaspersky Security Cloud - Free Application Version: 21.3.10.391 (j) 3. & 4. Exactly what the OP described. Thank you

Hello, I have the same problem as that discussed in the following thread: However, the thread has been closed in 2021 without providing a final resolution. Can you please fill me in on the way to fix this issue? Thank you very much.