Hi Schulte thank you for your message, I used the link and removed AVG, but the problem is still the same. I had an AVG banner appear when I tried to do the update. I also don’t recall ever installing AVG, could it be a virus? or malware. Please excuse my limited knowledge of the right wording. Hi Igor Kurzin. The product I am using is Internet Security, in the window where it says recommendations, I’m seeing “A new version of the application is available” I don’t know how to find out what the version is. Thank you