EllKayBee

It was fun helping with the trouble shooting. I guess I’m that sort of geek 😆

@Renatos642 I did some trouble shooting/logging this weekend with the support team. They concluded that it's a bug with the fingerprint reader/app lock that appeared with the latest security patch from Google. They're working on a fix.

@Flood and Flood's wife Thanks for the response, and for the advice. I'll check in with Consumer Response as soon as I get a chance.

Samsung Galaxy S20 Plus - Android 12. All apps up to date, fingerprint unlock on phone works properly. In the app, when I try to unlock a locked app the fingerprint scanner doesn’t work correctly. Instead of unlocking it enters an unknown digit/character in the PIN number field. Obviously this doesn’t match the PIN that is set. Are there are bugs with Android 12, or Samsung Galaxy phones that can explain this?