Edgar

I’ve found 4 log files but they won’t upload in this message app “because we don’t support that file type.” Maybe they aren’t the ones you are looking for. Can you be more specific on where to find the file you want?

The info app has been running 10 minutes and is 4-5% complete. Looks like several hours to complete.

Is that what is generated by Getsysteminfo? I started the getsysteminfo but at the current rate, it looks like it will take an hour or so to generate.

Yes it was a clean install. That was back in September and everything worked fine until the last few days.

I’m using the Chrome browser

This just started happening a few days ago. It never happened prior to that. I’m not aware of a Windows update being installed at the time the shut down started happening. I should note also that the computer goes into an automatic restart and works normally once rebooted.

Windows 10; Kaspersky Total Security Suite 2020

When I attempt to access sites using the protected browser mode, the computer shuts down. Sometimes it is immediately and sometimes after up to 30 seconds. When I access the same web sites after removing the site from being accessed with protected browser, everything works normally. This happens with more than one web site. Any suggestions.