Hi FLOOD
Thanks for the reply.
For now, I am using a trial license of Kaspersky Internet Security having installed it in the last week for the first time. I have tried uninstalling and later re-installing (with full restarts in between). I am looking to buy a license if I can get past this issue.
The company allows BYOD laptops to log into their network and so I am using a self-supported laptop. Most staff use company supplied standard build laptops and different security software to Kaspersky.
My laptop is:
Windows 10 Pro, 64-bit OS, x64 processor,
Version 1903, OS build 18362.10012 (slow-ring insider)
32 GByte memory
Running:
Kaspersky Internet Security 20.0.14.1085 (c)
Trial license (installed last week, uninstalled and then installed last night)
PAC config set in "Control Panel > Internet Properties > Connections > LAN Settings"
Company network proxy is Cisco IronPort gateway. The PAC file only contains route rules and I have not found any infomation on session timeouts.
It feels to me that Kaspersky is making calls to the corporate network and each call is not passing the credentials in a way the IronPort network proxy will accept it. Thus the proxy server dialog pops up, but if I enter the username/password each time, I can see Kaspersky doing tasks such as database updates.
In the KIS reports, I can see events in the "Database update", that say are similar to:
"15.08.2019 15.09.45 Update error Authentication error. Status:: Authentication error. Time: Today, 15-Aug-19 3:09 pm"
But there is no other diagnostic information in the report export to text file. Just multiple lines with the same.
I have uploaded four files for the KIS network settings, the annoying proxy server pop-up dialog, the database update report extract (having masked the internal host IP address), and the Windows LAN settings dialog.
Hope this is helps you help me. :-)