brandx

Flood - again thanks for your help!

Hi Flood it appears your first suggestion worked! I added my personal webex URL to the list of exclusions on Private Browsing settings and successfully downloaded a recording! I will continue to check and monitor - but very happy so far. (btw for some reason I don’t see the Kaspersky protection extension on my chrome browser even though it is enabled so I opened the main app settings instead. Many thanks for your help! Les

Hi Flood KIS log attached + screenshot of the only thing that happens when I click on download - a brief message saying “waiting for ….” Webex IT checked chrome HAR and couldn’t see any issues, I’ve tried on other laptops/PCs and different browsers (Edge and Firefox) each with KIS installed - same issue. Issue persists even with KIS paused. thanks for looking!

I cannot download a webex recording from the cloud. However booting pc in safe mode and it works. Webex IT advised it may be the Kaspersky Internet security. please advise.