Azalin

Hi @KarDip, I tried all of them. Unfortunately none worked. However I did contact the support and they sent me the debug version of the app and they asked me to send the log files after I try to connect to VPN. I sent the log files yesterday and currently waiting for their findings and solution. Thanks, Suat

Hi, Yes, AutoStart permission was already granted. Also it uses location permission. Yes, I tried Clear Cache and Force Stop. It didn't help. The app just keep saying "Turning On". This only occurs when I use mobile data (not wifi). On wifi there is no problem. I also checked my ISP if there is anything that blocks the connection but everything seems to be OK.

As an addition, it doesn't matter if I try to the fastest server or any other specific server. It won't turn on at all. I also checked my internet connection. It is fine.

I've been using Kaspersky VPN for 3 years and never had this problem before. It just won't turn on. I mean I don't get any error messages. It just in "Turning On.." state. I cleared cache and data but didn't make any change. I also uninstalled VPN and reinstall but didn't make any change. Device is an old Android 8 Xiaomi Mi 5s Plus