[can I get download link for total security?]

Hi can I get link to download total security (UK version) I'm upgrading from KIS (which I have already uninstalled I already have a license thanks

[Signed into wrong account on mobile]

Hello @Arsenal123, 

Thank you for the update!

Regarding the app & documentation difference, Kaspersky have not updated their documentation & the new KIS app login is confusing → it only presents a screen to create a new account (your second image), however, the next screen should “advise” the account already exists & ask if you wish to use the existing account…. 

As long as you’ve signed in with the correct email address & the app synchronised with the license, you’re fine, well done👏

If the license is for more than one user, each user can have their own account.

Thank you🙏

Flood🐳 +🐋

Excellent all sorted on the app thanks when my mum current licence expires she can add our new one on hers 

[Signed into wrong account on mobile]

Hi when i clicked sign in and tyed my

1) Android ,  2)haven’t logged in yet I created the account in app when I typed the wrong e-mail 3) No can’t do that without creating a password to confirm  the account after following the link but the  link in the e-mail itself went was as stated before went to  Moscow.mykaspersky.com so it made me a little unsure

Sorry if I being thick & not understanding

Hello @Arsenal123, 
Thank you for the information👌

You're not at all "thick", the issue is not straightforward! 

Apologies for the delay😥 , we've been replicating your steps, however, we did not buy a premium license, we spend too much $ buying Kaspersky licenses to test issues, & with this specific problem we're able to replicate (what you've done) using KIS Free. 

Don't worry about Moscow.mykaspersky.com, ours went to Toronto mykaspersky.com → we're not in Canada. 

• ❓ We're assuming, from your tag, you're in the UK? When you created the account, did you select Region: UK? 

Please do the following: 

• 🅰 Using a Chrome browser - NOT the KIS app:

1. For the MyKaspersky account "wrong" email address →  create the password.
2. Log into the MyKaspersky account that is the wrong account. 
3. Go to https://my.kaspersky.com/MyDevices.
4. Select Disconnect device.
5. Select OK, to the DISCONNECT DEVICE popup. 
6. Go to ACCOUNT SETTINGS.
7. Select Delete account.
8. Confirm the action by selecting DELETE. 
9. Exit the Chrome browser. 
10. Uninstall KIS app.
11. Shutdown, power OFF the Android, wait 1 to 3 minutes. 
12. Power ON Android, login. 

• 🅱 Using a Chrome browser - NOT the KIS app:

1. Log in to the MyKaspersky account that is the right email address/account. 
2. Check the KIS License is available? 
3. Log out of the MyKaspersky account.
4. Exit Chrome browser. 
5. From Google Play Store → download KIS
6. Install KIS.
7. Configure KIS.  
8. Login to (your) MyKaspersky account from KIS application, with the correct email address → make sure KIS syncs with the License? 

Any questions, or if you get stuck - take screen-prints & post back?

Please let us now the outcome of all steps in both group 🅰  & 🅱 ? 

Thank you🙏

Flood🐳 +🐋

Thanks but when I typed my correct email in I did get sign in option like it shows here 

What got was this(of course this Is not my actual e-mail but I got the same thing when typing my real email  ) I'm guessing this is ok despite what was shown in the first pic?

P.S when the license was purchased it said it could be used for up to 3 accounts(my mum and I purchased enough for both of us) of course we can put them all on mine but it would be easier for both of us to register our device s on our own accounts

 

 

 

 

Moderator note : Email address removed

[Signed into wrong account on mobile]

@Arsenal123,

1. Is the device you’ve installed the Kaspersky software on, an Android or iOS? 
2. When you logged into the MyKaspersky account, with the incorrect email address, did you see the verify email & link ? 
3. Have you followed our instructions? 

Thank you🙏

Flood🐳 +🐋

1) Android ,  2)haven’t logged in yet I created the account in app when I typed the wrong e-mail 3) No can’t do that without creating a password to confirm  the account after following the link but the  link in the e-mail itself went was as stated before went to  Moscow.mykaspersky.com so it made me a little unsure

Sorry if I being thick & not understanding

[Signed into wrong account on mobile]

Hello @Arsenal123, 

Was the Verify email & link showing when you followed our instructions? 

Thank you🙏

Flood🐳 +🐋

No it was from my old email address using chrome on iPad it asked to put in a password(which I haven’t done yet)

[Signed into wrong account on mobile]

Hello @Arsenal123, 

Which verify email link? 

Show an image → we need to see what you see? 

Thank you🙏

Flood🐳 +🐋

 

[Signed into wrong account on mobile]

I already had the the licence activated on my phone before accidentally creating the new account when I meant to sign in with my MyKaspersky account using my current e-mail 

Hello @Arsenal123, 

Thank you for posting back & the additional information. 

1. Using a Chrome browser - NOT the KIS app, log into the MyKaspersky account that is the wrong account. 
2. Go to https://my.kaspersky.com/MyDevices
3. Select Disconnect device
4. Select OK, to the DISCONNECT DEVICE popup. 
5. Go to ACCOUNT SETTINGS.
6. Select Delete account → confirm the action by selecting DELETE. 
7. Exit the Chrome browser. 
8. Shutdown, power OFF the Android, wait 1 to 3 minutes. 
9. Power ON Android, login. 
10. Open KIS. 
11. Login to (your) MyKaspersky account from KIS application, with the correct email address. 
12. If necessary resync the license. 

Thank you🙏

Flood🐳 +🐋

(Ok I just clicked on the link to verify the e-mail(for my old e-mail) and it took my to Moscow.mykaspersky.com is that a concern?(im in the UK

[Signed into wrong account on mobile]

1. ❓ I can’t find a option to sign out on the android app

I was going to add my mobile to my account but I accidentally created a new one with an old email I don’t use anymore (though I still have access to.

I have yet to verify the account I just created.

How can I transfer it to the my Kaspersky account of my current email so I can manage them from one account. 

 

Hello @Arsenal123, 

Welcome back!

1. On Android, there is no “sign out” option, from the KIS application. 

If you've partially setup KIS with an incorrect email address, there should not be an available KIS Premium subscription available (associated with the incorrect email address), bc, your correct email address will have been used (by you & Kaspersky) when the license was purchased. 

• 🅰 After entering the incorrect email & the app signing into the incorrect MyKaspersky account, did you actually manually enter the activation code for your existing license? 

Please let us know, we’ll step you thru fixing the issue? 

Thank you🙏

Flood🐳 +🐋

Hello the licence was purchased via the Kaspersky store on Amazon I had already activated the subscription before accidentally  creating a new account

[Signed into wrong account on mobile]

1. ❓ I can’t find a option to sign out on the android app

I was going to add my mobile to my account but I accidentally created a new one with an old email I don’t use anymore (though I still have access to.

I have yet to verify the account I just created.

How can I transfer it to the my Kaspersky account of my current email so I can manage them from one account. 

 

Hello @Arsenal123, 

Welcome back!

1. On Android, there is no “sign out” option, from the KIS application. 

If you've partially setup KIS with an incorrect email address, there should not be an available KIS Premium subscription available (associated with the incorrect email address), bc, your correct email address will have been used (by you & Kaspersky) when the license was purchased. 

• 🅰 After entering the incorrect email & the app signing into the incorrect MyKaspersky account, did you actually manually enter the activation code for your existing license? 

Please let us know, we’ll step you thru fixing the issue? 

Thank you🙏

Flood🐳 +🐋

Hi the licence was purchased via the Kaspersky store on Amazon I already had the the licence activated on my phone before accidentally creating the new account when I meant to sign in with my my Kaspersky account using my current e-mail 

[Signed into wrong account on mobile]

Hello I was going to add my mobile to my account but I accidentally created a new one with an old email I don’t use anymore(though I still have access to - I have yet to verify the account I just created) how can I transfer it to the my Kaspersky account of my current email so I can manage them from one account  I can’t find a option to sign out on the android app

[buying licence from amazon]

Hello @Arsenal123,

of course it depends on where you shop. In the Kaspersky store on Amazon you can buy a one year license or a subscription. The difference is 'online code' or 'subscription'. But they are priced the same.

I would not recommend other vendors, in case of license problems you will not get support from Kaspersky.

So I’ve not hired the 10 devices one(on Amazon) is available for 3 accounts does that mean it can be used on up to 3 accounts or could I have all ten on just one if I wanted to?

“https://www.amazon.co.uk/Kaspersky-Security-Devices-Android-Online/dp/B07H6X2YNY/ref=sr_1_4?crid=2GEJK8SH9EAQA&dchild=1&keywords=kaspersky+total+security+2021+10+devices&qid=1627214183&sprefix=kaspersky+total+security+2021+10%2Caps%2C197&sr=8-4“

[buying licence from amazon]

So I’m looking to buy some new licences from Amazon since it’s cheaper then renewing but I don’t know if it will auto renew or not I not sure if anyone would have more info on this thanks

[Transfer license to new mobile]

Hello @Arsenal123, 

Welcome back!

1. Log into your MyKaspersky account & write down or take a screen print of the Activation code - you won’t be manually entering the code, but, it’s useful to have, just in case things don’t work. 

2. Go to the Devices tab, find the old mobile → image 1 below

3. Select Disconnect device → image 1 below

4. Confirm the disconnect action → image 2 below

5. On the new mobile, from Google Play Store, download KIS. 

6. Install KIS, make sure each "Permission" prompt is configured.

7. When the install is complete, shutdown the phone, completely power off, power on, login.

8. Start/open KIS, it will be the Free version.

9. Select the 3 horizontal bars, in the top left hand corner of the KIS application window. 

10. Select GET PREMIUM FEATURES

11. In the next window, select I HAVE A SUBSCRIPTION

12. KIS will automatically start connecting to the MyKaspersky account, a window should show saying "You have subscriptions for this app available on MyKaspersky"

13. Select DETAILS

14. The next screen will show the available subscription. 

15. Select the  >  to the right of the words Premium version & expiry date. 

16. A "connecting to server" window will display. 

17. A window will display "Thank you for activating the premium version. Your subscription is valid for x days. OK" → select the OK. 

18. Make sure you turn ON Internet Protection & assign KIS/Chrome permissions, the Phishing protection is done by KIS using the Chrome browser & the browser shipped with the phone. 

 

Thank you🙏

Flood🐳 +🐋

Resources:

Android/KIS library

Ignore previous reply all done thanks 

[Transfer license to new mobile]

Hello @Arsenal123, 

Welcome back!

1. Log into your MyKaspersky account & write down or take a screen print of the Activation code - you won’t be manually entering the code, but, it’s useful to have, just in case things don’t work. 

2. Go to the Devices tab, find the old mobile → image 1 below

3. Select Disconnect device → image 1 below

4. Confirm the disconnect action → image 2 below

5. On the new mobile, from Google Play Store, download KIS. 

6. Install KIS, make sure each "Permission" prompt is configured.

7. When the install is complete, shutdown the phone, completely power off, power on, login.

8. Start/open KIS, it will be the Free version.

9. Select the 3 horizontal bars, in the top left hand corner of the KIS application window. 

10. Select GET PREMIUM FEATURES

11. In the next window, select I HAVE A SUBSCRIPTION

12. KIS will automatically start connecting to the MyKaspersky account, a window should show saying "You have subscriptions for this app available on MyKaspersky"

13. Select DETAILS

14. The next screen will show the available subscription. 

15. Select the  >  to the right of the words Premium version & expiry date. 

16. A "connecting to server" window will display. 

17. A window will display "Thank you for activating the premium version. Your subscription is valid for x days. OK" → select the OK. 

18. Make sure you turn ON Internet Protection & assign KIS/Chrome permissions, the Phishing protection is done by KIS using the Chrome browser & the browser shipped with the phone. 

 

Thank you🙏

Flood🐳 +🐋

Resources:

Android/KIS library

Don’t see it listed there and it says 2/3 devices protected

[Transfer license to new mobile]

So I recently got a new mobile but I can’t figure out how transfer the the licence from my old mobile to my new mobile there doesn’t seem to be any option to cancel it on my old mobile can anyone help me with this?

[Updated Kaspersky and now the shutdown after scan is complete option is not there. [merged]]

I can’t find the option has  this been removed for KTS 21? If not where is it now? It was a very useful feature especially if I was going out for a few hours 

[new licensre not auto actived]

@Arsenal123 Please delete and re-enter the license in the Kaspersky application that you doesn’t succeed to activate.

Yeah I deleted it & re-entered it an it’s working thanks

[new licensre not auto actived]

@Arsenal123 A wrong code gets rejected

assuming i entered it correctly will deleting it on my downstairs pc delete it just for that pc or any devices which i activated the code on? its already activated on my laptop in my room upstairs

will i still be able to re-enter it on my downstairs pc and any other devices if i delete it

[new licensre not auto actived]

Hello @Arsenal123,

Welcome again!

ioo, the number of devices the license covers should not account for the problem.

1. Prior to yesterday, was the new license activation code entered in the Kaspersky Total Security (KTS) application or in your MyKaspersky account or both? 
2. Is your PC synced with your MyKaspersky account? 
3. Have you signed into your MyKaspersky account from the KTS application? 

Before taking any recovery steps please post back?

Thank you🙏

Flood🐳

Hello @Arsenal123,

Welcome again!

ioo, the number of devices the license covers should not account for the problem.

1. Prior to yesterday, was the new license activation code entered in the Kaspersky Total Security (KTS) application or in your MyKaspersky account or both? 
2. Is your PC synced with your MyKaspersky account? 
3. Have you signed into your MyKaspersky account from the KTS application? 

Before taking any recovery steps please post back?

Thank you🙏

Flood🐳

hi

 

1) I entered the new code via the clicking on license then enter activation code In the app about 1 week ago I’m not signed into my Kaspersky account because The previous licence was given to me by the guy who built my pc I got this one myself

 

2. I don’t believe so as I’m not signed in
3. no

p.s it activated automatically on my laptop in my room but not on m y downstairs pc

 

if I entered the code incorrectly would that account for it not activating?

•  

[new licensre not auto actived]

I replied properly below

[new licensre not auto actived]

so about a week ago i entered a new activbation code to activate automatically when my current one expired(which was yesterday) but it gs not done so should I delete and then re-enter the new

code? what else can i try? I should ad he last one was for ten pc’s the nw one is for 3

[Can I transfer licence to new version of Total Security?]

Hi i wanted to know if i can transfer a licnece across whole new build/version of Total secuity for example if i buy a 2 yer subscription for the curennt version (2019) will i be able to transfer that over to total secuiity 2020? (when it comes out)