Arsenal123

Hi can I get link to download total security (UK version) I'm upgrading from KIS (which I have already uninstalled I already have a license thanks

Excellent all sorted on the app thanks when my mum current licence expires she can add our new one on hers

Hi when i clicked sign in and tyed my Hello @Arsenal123, Thank you for the information👌 You're not at all "thick", the issue is not straightforward! Apologies for the delay😥 , we've been replicating your steps, however, we did not buy a premium license, we spend too much $ buying Kaspersky licenses to test issues, & with this specific problem we're able to replicate (what you've done) using KIS Free. Don't worry about Moscow.mykaspersky.com, ours went to Toronto mykaspersky.com → we're not in Canada. ❓ We're assuming, from your tag, you're in the UK? When you created the account, did you select Region: UK? Please do the following: 🅰 Using a Chrome browser - NOT the KIS app: For the MyKaspersky account "wrong" email address → create the password. Log into the MyKaspersky account that is the wrong account. Go to https://my.kaspersky.com/MyDevices. Select Disconnect device. Select OK, to the DISCONNECT DEVICE popup. Go to ACCOUNT SETTINGS. Select Delete account. Confirm the action by selecting DELETE. Exit the Chrome browser. Uninstall KIS app. Shutdown, power OFF the Android, wait 1 to 3 minutes. Power ON Android, login. 🅱 Using a Chrome browser - NOT the KIS app: Log in to the MyKaspersky account that is the right email address/account. Check the KIS License is available? Log out of the MyKaspersky account. Exit Chrome browser. From Google Play Store → download KIS Install KIS. Configure KIS. Login to (your) MyKaspersky account from KIS application, with the correct email address → make sure KIS syncs with the License? Any questions, or if you get stuck - take screen-prints & post back? Please let us now the outcome of all steps in both group 🅰 & 🅱 ? Thank you🙏 Flood🐳 +🐋 Thanks but when I typed my correct email in I did get sign in option like it shows here What got was this(of course this Is not my actual e-mail but I got the same thing when typing my real email ) I'm guessing this is ok despite what was shown in the first pic? P.S when the license was purchased it said it could be used for up to 3 accounts(my mum and I purchased enough for both of us) of course we can put them all on mine but it would be easier for both of us to register our device s on our own accounts Moderator note : Email address removed

1) Android , 2)haven’t logged in yet I created the account in app when I typed the wrong e-mail 3) No can’t do that without creating a password to confirm the account after following the link but the link in the e-mail itself went was as stated before went to Moscow.mykaspersky.com so it made me a little unsure Sorry if I being thick & not understanding

No it was from my old email address using chrome on iPad it asked to put in a password(which I haven’t done yet)

Hello @Arsenal123, Thank you for posting back & the additional information. Using a Chrome browser - NOT the KIS app, log into the MyKaspersky account that is the wrong account. Go to https://my.kaspersky.com/MyDevices Select Disconnect device Select OK, to the DISCONNECT DEVICE popup. Go to ACCOUNT SETTINGS. Select Delete account → confirm the action by selecting DELETE. Exit the Chrome browser. Shutdown, power OFF the Android, wait 1 to 3 minutes. Power ON Android, login. Open KIS. Login to (your) MyKaspersky account from KIS application, with the correct email address. If necessary resync the license. Thank you🙏 Flood🐳 +🐋 (Ok I just clicked on the link to verify the e-mail(for my old e-mail) and it took my to Moscow.mykaspersky.com is that a concern?(im in the UK

Hello @Arsenal123, Welcome back! On Android, there is no “sign out” option, from the KIS application. If you've partially setup KIS with an incorrect email address, there should not be an available KIS Premium subscription available (associated with the incorrect email address), bc, your correct email address will have been used (by you & Kaspersky) when the license was purchased. 🅰 After entering the incorrect email & the app signing into the incorrect MyKaspersky account, did you actually manually enter the activation code for your existing license? Please let us know, we’ll step you thru fixing the issue? Thank you🙏 Flood🐳 +🐋 Hello the licence was purchased via the Kaspersky store on Amazon I had already activated the subscription before accidentally creating a new account

Hello @Arsenal123, Welcome back! On Android, there is no “sign out” option, from the KIS application. If you've partially setup KIS with an incorrect email address, there should not be an available KIS Premium subscription available (associated with the incorrect email address), bc, your correct email address will have been used (by you & Kaspersky) when the license was purchased. 🅰 After entering the incorrect email & the app signing into the incorrect MyKaspersky account, did you actually manually enter the activation code for your existing license? Please let us know, we’ll step you thru fixing the issue? Thank you🙏 Flood🐳 +🐋 Hi the licence was purchased via the Kaspersky store on Amazon I already had the the licence activated on my phone before accidentally creating the new account when I meant to sign in with my my Kaspersky account using my current e-mail

Hello I was going to add my mobile to my account but I accidentally created a new one with an old email I don’t use anymore(though I still have access to - I have yet to verify the account I just created) how can I transfer it to the my Kaspersky account of my current email so I can manage them from one account I can’t find a option to sign out on the android app

So I’ve not hired the 10 devices one(on Amazon) is available for 3 accounts does that mean it can be used on up to 3 accounts or could I have all ten on just one if I wanted to? “https://www.amazon.co.uk/Kaspersky-Security-Devices-Android-Online/dp/B07H6X2YNY/ref=sr_1_4?crid=2GEJK8SH9EAQA&dchild=1&keywords=kaspersky+total+security+2021+10+devices&qid=1627214183&sprefix=kaspersky+total+security+2021+10%2Caps%2C197&sr=8-4“

So I’m looking to buy some new licences from Amazon since it’s cheaper then renewing but I don’t know if it will auto renew or not I not sure if anyone would have more info on this thanks

Ignore previous reply all done thanks

Don’t see it listed there and it says 2/3 devices protected

So I recently got a new mobile but I can’t figure out how transfer the the licence from my old mobile to my new mobile there doesn’t seem to be any option to cancel it on my old mobile can anyone help me with this?

I can’t find the option has this been removed for KTS 21? If not where is it now? It was a very useful feature especially if I was going out for a few hours

Yeah I deleted it & re-entered it an it’s working thanks

assuming i entered it correctly will deleting it on my downstairs pc delete it just for that pc or any devices which i activated the code on? its already activated on my laptop in my room upstairs will i still be able to re-enter it on my downstairs pc and any other devices if i delete it

hi 1) I entered the new code via the clicking on license then enter activation code In the app about 1 week ago I’m not signed into my Kaspersky account because The previous licence was given to me by the guy who built my pc I got this one myself I don’t believe so as I’m not signed in nop.s it activated automatically on my laptop in my room but not on m y downstairs pc if I entered the code incorrectly would that account for it not activating?

I replied properly below

so about a week ago i entered a new activbation code to activate automatically when my current one expired(which was yesterday) but it gs not done so should I delete and then re-enter the new code? what else can i try? I should ad he last one was for ten pc’s the nw one is for 3

Hi i wanted to know if i can transfer a licnece across whole new build/version of Total secuity for example if i buy a 2 yer subscription for the curennt version (2019) will i be able to transfer that over to total secuiity 2020? (when it comes out)