anubis_gp
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Posts posted by anubis_gp
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Thank you for help.
01.02. yes I have received an automated email. It has been 12 hours so I was bit worried.
03. Tried this and sadly it didn't work.
04. I was bit hesitant to reset browsers because I have to login to websites again.
08. Do I need to insert the license key again ? or will it be activated automatically ?
Will share my feedback once I able to solve this issue.
Again, Thank you for helping me out.
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Hello,
One or two weeks ago Kaspersky chrome extension stopped(greyed out) working on my pc. Mainly I use chrome. But it appears to be greyed out in Microsoft edge too. And yesterday protected browser option stopped working on both chrome and edge browsers. I have 3 separate chrome accounts for work, personal stuff etc. It doesn't work in any of these accounts. Tried to reinstall the extension but it doesn't work.
My specs are - Windows 10 21H2, Kaspersky total security(21.3.10.391). AMD 5950x, 32GB ram.
I tried to rename the safeBrowser Common folder but no luck. Issue still persist. I have another pc with windows 10, Kaspersky internet security. It partially work on some browsers on that pc.
Can anyone please help me to fix this issue ? I have reached out to customer support but they haven't responded to me yet.
Another thing that I have noticed is, Kaspersky chrome extension doesn't appear on chrome webstore search result. I can only find it using the link provided in the Kaspersky notification center.
Thanks.
Kaspersky protected browser and chrome extension stopped working
in Kaspersky Total Security
Posted
Hello again,
Thank you so much for your further assistance. Customer support also sent me an email.
I only had to reinstalled Kaspersky. I have installed another version called Kaspersky plus(previously I had total security) as customer supported requested.
Thanks again for helping me out. Have a nice day !