andpata

Hi @FLOOD , it’s been a while. I got sidetracked after reading your last reply, plus it also looked intimidating at the time, but I finally went ahead and did all those steps quite recently. Thanks for showing me how to create the system restore point by the way, I’m probably going to redo all of this because I didn’t save the tabs I had open for Chrome, but with a quick search I found a link showing me how to save recent tabs as a bookmark folder. Anyway, everything went smoothly. The only issue that happened was during the step where you wanted me to delete all the Temps; some temp files could not be deleted because they were supposedly open in Microsoft Office Click-to-Run Service, while others could not be found or were no longer located in Temps. And later, when I tried to delete app data with my user name (same section of your steps), no files appeared. I assume I did it correctly as you wrote. But overall, my computer seems to be running more smoothly! I notice the difference already. Thank you

Hi,@FLOOD , sorry for these late replies. Busy weekend. I’m not familiar with one of the objects that was detected. It might just be a notification object that I signed up for on a website, which I’m only assuming because the words ‘Community Alerts’ are in the file name. Also it turns out I have KIS, not KAV. As for my comment, basically just know that I have not made a choice about what to do with the two detected objects I initially showed. But after that second, Full Scan I ran, there were additional objects that I quarantined some time before, which are in the exported text file I shared. I did a quick google search and N360_BACKUP is a back-up for Norton 360, which I had several years ago. I do remember making a couple back-ups for it. I don’t think I’ll go back to Norton 360 any time soon though, so I guess I’ll just delete those files. Unless there’s a better option? I have Honey, and more recently Kaspersky Protection for Chrome. I’ve had Honey for a few months and it appears to have recieved an updated a week ago. Kaspersky Protection looks like it was just added very recently? The windows alert was for user verification. It asked me to enter my password and verify the alternate email address associated with it, which I went ahead and did earier today. Was that okay to do so? I very rarely am asked to verify that information (I can’t remember the last time I was prompted to do that)

Thanks FLOOD, I hope I did this correctly. Also there were three more objects detected after the Full Scan I ran earlier today, for a total of five objects:

I actually worded my post incorrectly (I just copied another user's question because my problems are similar). But anyway, I actually did not choose 'Delete' or any other option for these two detected objects. What steps should I take then?

I ran a scan recently and two viruses and/or infections were detected. The screen offers me three options: Skip, Delete the something, and something else. But I can't find anything anywhere telling me what to do. I hit "delete the something", although it may have deleted something necessary for the computer to run. But I would very much like to have someone tell me what these options are, what they mean, and what I should do about them. Thanks