Alfy

...Thanks again….. I’m still a bit shocked how a professional software made by a expert team still didn’t upgrade the app same as windows PC, … so I asked my self why they give the chance to download the app for MAC system but with missing options, should not be released until is not equal for windows PCs, unless they want us to purchase the full version to give this options…..

I will...Thanks !

MAC use time machine for back up but I don’t think the password that I saved are there because KPM save the password online on Cloud so anything there are not under the MAC back-up, was much better if KPM had his own backup included in the app that apparently is not an option… anyway Thanks a lot for all your support this mean that I need to look for a different app or start again from the begin to put back all my details and test again if it’s worse to pass to full veriosn or abbandon this idea. I raised a help ticket to the team let see if somone reply..Thanks for now.

Yes English is fine… in the free version there is no the option to do the back-up? if yes can you guide me ...

YES THANKS FOR YOUR SUPPORT ANYWAY, but I m looking where to do a back up but seems in the free version there is no the option, do you confirm ….

I think I lost everything …..unless remain in the database and the Kaspersky team can upload back ….shame !

There’s a PC, a MAC & an Android? I have the free version in test installed in the Android, and two MACs Kaspersky Password Manager is installed on each device? YES KPM version for each device? Free version I was checking how it’s working first before pass to full version, Kaspersky Security Cloud is installed on each device? Kaspersky Security Cloud for each device? I don’t think so I was not aware of this cloud app, I just installed only Kaspersky password On the PC, when the Kaspersky Password Manager application is opened, you can see all the entries, but none of the entries have any passwords - correct? I can see all windows ...Webs, Apps, Bank cards, Documents, but no any passwords saved I lost everything.

I logged in from my PC MAC, also from my Android but nothing I put my master password, there are all the items but no any password saved looks like a new account blank.

Hi, my smartphone during a login asked me to synchronize with cloud that I did but soon after I noted that it took away all my passwords registered in all the devices, how can I go back to get my informations saved in Kaspersky password app?...