[child request for extra time]

The response so far:

"Dear customer,

Thank you for your time.

We have received a response from our experts.

We've received a reply from our experts. A bug issue was created. Unfortunately we do not have any resolution-related information yet. We will contact you once we receive any updates on the issue and place your case into a pending status for now."

Please accept our apologies for any inconvenience.


To reply to this request, you can simply reply to this e-mail leaving the subject line unchanged.

Best regards,
Kaspersky Lab Technical Support" 

[child request for extra time]

By Arch/Windows I meant Arch Linux and Windows 10, I dual boot them on the same machine. As I use the console from the browser that should not matter.

 

The time requests are sent from my kids computer with Windows 10. That is where they are sometimes asking for more time.

I want to receive them on my Android phone as I am always close to it, but not always close to my computer and certainly not always logged in to the Kaspersky site.

All notifications are allowed for Safe Kids on my Android phone.

As I wrote earlier I do get reports on the phone, those are showed as notifications (like “Child A has tried to access a forbidden site” or “Child’s device was blocket: time limit was reached”.

But I do not get requests for more time (which they are asking for on the Windows machine).

[child request for extra time]

Right, I didn’t mean to hijack this thread.

My kids request time on a Windows computer, time limits are set like two or three hours per day a couple of days in the week.

They rarely request time on Android.

I am using Arch/Windows and I get their requests in the browser only, when I am logged in to the Safe Kids console.
I have the Safe Kids app on my Android phone and I never get any time requests there, only reports on time limits reached (which show as notifications).

I have sent AIDA64 reports and Safe Kids logs (from the Safe Kids special version as advised by the support).

[A time limit that would account all devices [moved]]

It would be more practical to make one time limit for a child that would be applied to any machine the child uses. Now if a child uses several Windows machines, you will have to set up a separate time limit for each machine. This is not practical at all. And if you want to change the screen time limit, you will have to go through each child's profile and set it for each machine in his profile.
I have many children and several PC's, and I see how difficult and time consuming it is. Setting one time limit for a day is much more useful. The child can use any machine, but the time he spends on each machine will be counted towards the one time limit.

Yes, this is definitely a big oversight from their side.
We started out by testing Parents Around which had this feature, I could set a time limit for each day and also between which hours they could use the devices. So for instance I could stop them from playing before school and so on. And the time was counted over all devices (Android and Windows devices) so if the time limit was 2 hours and they played for two hours on the phone all devices would be blocked (except for allowed apps off course).

There was another major flaw in it though but I can’t remember what it was.

[child request for extra time]

Same problem here, I’ve got an open support ticket with Kaspersky for this.
(They request extra time, I don’t see it on my Android phone, only if I use a browser and log in to the site)