Adam Mastergroup

Thanks, from my last team viewer session with a customer it was detecting the files as a generic windows virus, some of which were signed with our digital certificate and some which were not Unfortunately we are not Kaspersky customers, so do not have access to create support requests it is our customers who have the Kaspersky products which are now removing parts of our software which is causing them to log support tickets with us, quite frustrating!

Hi, We have many customers using KIS and as of our latest software release it is being flagged incorrectly and removed, the files are all digitally signed some get delete some get left behind, when running the file through the online virus check they come back as safe. Why would KIS Suddenly be killing the application files?