MFT

don’t have time to waste for that some people on forum recommended to install another application What a crap suggestion

Hi Friend, Correct, even customer support not able to provide appropriate support. On this forum people are replying just to make their rating (I think). But no solution. One of my device safe kids stopped working, even every thing was blocked for two day. Later it was operational again.

attached as requested Moderator note : EMail address removed

ok Thanks

it is asking for parent permission (email and password) to update one application, if 10 applications requiring update, then provide password 10 times

did two times, no solution

sent, but response not came and case closed,

I hope this email finds you well. Sorry to hear that you are having such issue, allow me to assist. Thank you for the screenshot. Please provide us with some additional information to further check on your issue. Data #1: Kindly check if there is any update for Kaspersky Safe Kids in the Google Play Store. If there is, please update the application. Data #2: Please take a screenshot of the malfunctioning behavior of Kaspersky Safe Kids. For more details, here are instructions on how to take a screenshot: http://support.kaspersky.com/us/492?cid=pe Data #3: In order for us to further investigate the issue, we need you to download and run a free application, called AIDA64 (by FinalWire Ltd.): https://play.google.com/store/apps/details?id=com.finalwire.aida64 1. Once the app is downloaded and ran, tap the three-dotted button in the upper right corner; 2. Tap "Send Report in E-mail" and send the resulting report to your own mailbox; 3. Afterwards, open your mailbox and find that report (usually the subject field reads as “AIDA64 for Android v1.60 Report”); 4. Please copy the entire report and paste it in your reply; once you have done so click Send/Reply/Submit. Data #4: Please send us traces from the Kaspersky Safe Kids application: • If the device is in Parent mode: open settings > About > Support > Enable tracing > enter INC000013018286 > reproduce the issue > Disable tracing > Send trace files. • If the device is in Child mode: About > Support > Enable tracing > enter INC000013018286 > reproduce the issue > Disable tracing > Send trace files. Please keep us posted. Farhan || Customer Service Representative

it said, install some application, that will generate some log, send that log in email. I did, but could not understand the solution proposed by support.

once we have a paid application for this requirement, then why I should go for another app?

play store is already allowed, year of birth mentioned 2000

Hi, My child’s tab applications are locked after the allowed time is elapsed. However still my child search for the videos on google search bard on mobile home screen and view all videos with any restriction. My child can do other browsing as well. Unable to find any solution to block this access. Please provide me support to resolve the issue. Thanks Faheem

still problem not resolved, tried all possibilities, but no no solution

Hi, My child needs to update important applications from google play store. but for every update kaspersky requires parent credentials. I need some solution, so that my child can update application without permission. Secondly my child is not permitted to change profile picture or other related information. Looking forward for some solution. Thanks Faheem

Many thanks for your support, will surely contact technical support for solution