Thanks a lot. But that link does not seem like secure connect app. Just want to be sure, not that I mess up more. I am happy that it works.

I used Kaspersky Internet Security on my PC, and for 6 months it was giving me a lot of error connection issues. I could not run software that required an internet connection, and I could not use some web browsers on my PC, like Brave, Vivaldi, and Opera. Sometimes I couldn't even open some web pages. It was a nightmare…. As I found out today, all these issues was giving me the Kaspersky Internet Security. I wished the company would inform the customers about discontinuing the product version with a popup directly within the interface of the old software. I deleted old software and installed Kaspersky Plus today; it solved all the issues.

@Britta The download links for Kaspersky 21.3 EN global versions (no regional restrictions) are available here : → https://www.kaspersky.com/downloads#update-product You should first uninstall your current version , after installation please take care that Kaspersky 21.3 EN is connected to your MyKaspersky account.

Попробуйте это решение, если возможно.

Hello @Britta, Thank you for the information! Had that been provided *somewhere* in (your) initial four posts we would not have wasted valuable time. IF (you've) received an automated email with an incident reference number prefixed with INC0000, contractually, Kaspersky have met their 24hr response time obligation; now (you) patiently wait, a Kaspersky human will contact you, generally within 2 to 5 business days & provide the necessary support to resolve the issue to your satisfaction. Reading back on the original information, (you've) been happily using the VPN for 18mths but in this post it appears as tho each time (you) wish to install it, (you) end up with the Russian version - we would encourage (you) to share as much information as possible with support - don't assume they already know or that they have crystal balls - they don't - tell them everything *until* the issue is *properly* fixed & *when* the issue is *properly* fixed come back & share that information with the Community please? *AND* IF there are questions asked - answer them - they're asked for a reason. Thank you🙏 Flood🐳+🐋

Добрый день, @Cat75, Давайте теперь подробнее по пунктам: 1. Какая операционная система у вас установлена? Все ли обновления Windows установлены? 2. Каким браузером пользуетесь? 3. Какая версия антивируса установлена? 4. Сделайте несколько скриншотов проблемы. 5. Пробовали перезагрузить компьютер? У меня все работает: Windows 10, Firefox, Kaspersky Plus 21.23.6.614:

А еще эти прекрасные виртуальные сервера для России не работают, видимо из-за загруженности. Ну что же, посмотрим сколько покупателей подписки будет у Касперского через год.

Первый "kl-setup-2025-11-07-17-58-11_SAAS.21.23.6.614.log" и второй "kl-setup-2025-11-07-19-19-20_KIS.21.23.6.614.log" ниже: