buenas tardes en base a las noticias sobre la migración de plataforma que está en proceso, "la nueva version de VPN" es una version de funciones limitadas que de hecho no está funcionando como se espera, la función de vpn doble desapareció y algunas ubicaciones como Colombia desaparecieron esta version en vez de ofrecer mejoras solo refuerza la experiencia negativa del usuario, como usuario de Kaspersky Premium no es la experiencia que quiero exijo explicaciones claras me niego a creer que Kaspersky quiera eliminar funcionalidades útiles o retirar ubicaciones.

buenas tardes en base a las noticias sobre la migración de plataforma que está en proceso, "la nueva version de VPN" es una version de funciones limitadas que de hecho no está funcionando como se espera, la función de vpn doble desapareció y algunas ubicaciones como Colombia desaparecieron esta version en vez de ofrecer mejoras solo refuerza la experiencia negativa del usuario como usuario de Kaspersky Premium no es la experiencia que quiero exijo explicaciones claras me niego a creer que Kaspersky quiera eliminar funcionalidades útiles o retirar ubicaciones.

Hello,thank for your answer, Thank you for your interest. I do not have a case code to provide from the Kaspersky PURE help desk. As I have already written to you, I uninstalled and reinstalled Kaspersky Premium on my Android phones 5 times, and the VPN either does not work or is malfunctioning, and cannot operate with all the aforementioned Android applications (from my previous message). The customer is simply a user of fully functional applications. The customer is not a technician to have knowledge of all the steps listed below, which your engineers suggest for a potential resolution. The customer cannot dedicate their valuable time to providing support to a company that should have tested beforehand and be 100% sure that the applications it provides function absolutely perfectly, as they did before your last upgrade. The steps indicated to me are the following, and I have not performed them, nor will I do so, because I consider this not to be my job. They are too complicated for my knowledge, and I am not obligated to perform them. You have heard and read that your customer has these problems; let your excellent engineers think about what could be causing all this confusion on an Android phone. I had no problems whatsoever before your upgrade. Technical Steps Provided by Kaspersky (Refused by User): B) If the problem persists, please send us an AIDA report and the diagnostic version logs of Kaspersky, from the device in question: B.1. AIDA Report: To do this, download the free utility "AIDA64 (by FinalWire Ltd.)": https://play.google.com/store/apps/details?id=com.finalwire.aida64 Once the download is complete, run the file. Click the three-dot button in the top right of the device. Click the "Send report via email" option and send the report results to your inbox. Then, open your inbox and look for the generated report (it is usually an email with the subject "AIDA64 Report for Android v2.XX"). Copy the entire report, paste it into the already open Kaspersky email reply, and then click "Send." B.2. Kaspersky Diagnostic Version Logs: Steps: Uninstall the current version of the Kaspersky application from your device: https://support.kaspersky.com/help/Kaspersky/Android_11.128/fr-FR/71927.htm Disconnect your device from your account (important): https://support.kaspersky.com/KPC/1.0/fr-FR/95350.htm Restart your device, then install the English language Kaspersky Debug (diagnostic version) application from this link: http://cas.pr/KIS_debug After launching the application, log in to your My Kaspersky account. If the VPN is still running in restricted mode: Connect your mobile device to your computer using a USB cable. Access your device using File Explorer. Look for the files "kisa_(date and time).log" in your device directories. These logs are located at the root of your device storage: /sdcard. Send us these log files. Since they are too bulky to attach to an email, please use the following link to download them, specifying your file number: https://box.kaspersky.com/u/d/9a062e4ce3a04396bafb/ Once the files have been downloaded, please notify us via email, as we do not receive email notifications. Thank you for your cooperation." Given that your tone is not appropriate for the competence and position of a Master on a complaint forum regarding malfunctions, we must inform you—so that you, who merely possess titles without substance, may learn—that not only is there a country-specific help desk in Europe for users who have a Kaspersky Premium license, but also a live contact phone number is provided per country for customer users. Furthermore, you should take into account the complaints, especially since you hold the position of a 'Master' in providing information here, that your customers are not obligated to undergo crash courses in technical skills to solve problems they did not cause. This competence belongs to your own engineers. According to European legislation, the relevant Directive, and corresponding European court decisions, the customer states the problem, describes it (as the relevant European Directive on consumer products states—this includes technology products, software, etc.), and based on this simple description, you are required to search for and find the solution. Your tone and offensive behavior are not helpful given the difficult situation your company and products already face in America, and if you behave this way, it is to be expected in Europe as well. On our part, when faced with such treatment, we will request the intervention of the competent supervisory authorities of the European Union and the European Commission. It is very easy for us to find justice. We thank you, in any case, for giving us a full understanding that you are merely setting up forums out of a rush to follow trends, not to help and resolve problems, but just to show that you have an information forum. As we informed you above, we will escalate this legally (civil actions, etc.) and we will also ensure that tens of thousands of your customers are made aware of your indifference, improper handling, and disregard for the damages caused by the upgrade of the existing product. We wish you success operating in countries where there is no accountability for business actions, so that the wheat may be separated from the chaff and serious companies may develop, not opportunists who relied on their initial reputation and then forgot that this can quickly vanish with global bad publicity. Farewell. At least my followers, who number at least 350,000, will be thoroughly informed of your actions. P.S. As you assert your specialized status, it is not absolutely certain that purchased Kaspersky Premium licenses—acquired for dozens of users—will be utilized exclusively on Android devices. It is highly probable that they will also be used on desktop computers. It is there, Sir, with your imposing forum Master title, that you used to provide Double VPN in USA, a feature you no longer offer. Therefore, your attempt to diminish the value of my information/complaint—which aims to resolve the problem you caused with the new VPN upgrade this December—has fallen flat, much like your overall handling of the issues confirmed by the user. Thanks , Tina

Welcome to Kaspersky Community. Have You seen the warning and clicked over it?

Тоже задумался о переходе, продлевать ни чего уже буду, альтернаты есть, занесу деньги тем у кого все работает. А уходить конечно не очень хочется... но рынок порешал, кто то прогнулся и все сломал...

Re bonjour à toutes et à tous ..... Je ne sais pas si çà peut aider mais je viens d'essayer avec un autre VPN et la connection se coupe également ! Donc, peut-être que le problème ne vient pas de Kaspersky mais plutôt de Windows .... ???

I gave you a link in your previous thread. https://products.s.kaspersky-labs.com/

I am contacting you regarding an urgent issue with my Kaspersky Plus subscription. Suddenly, the VPN stopped recognizing my active subscription. I tried everything on my side: restarting my router, reinstalling the application, clearing data, and even installing it again on my laptop.