Hello @BecciCP, You're most welcome! To turn OFF the firewall: Thank you🙏 Flood🐳+🐋

Thanks Flood and Flood's wife I didn't in fact realise that Kaspersky AntiVirus had been decommissioned - which is a bit frustrating because the last subscription never told me to upgrade. But just been going through the forum for antivirus only to see the move to Standard. Issues is - I use another Firewall - so I am hoping it can be disabled in Standard, else I am going to have to move to another software that only offers AntiVirus (which would be sad since most of them have been pretty system problematic). Will see how things go with the upgrade to Standard - thank you.

Hello @BecciCP, Thank you for posting back! Kaspersky have released a proper solution, *upgrade* to the newly released Kaspersky software: Standard, Plus OR Premium. 21.3* is OLD -> there is NO fix in version 21.3* -> Kaspersky stopped doing development work & fixes for the old version when the new version was released. 21.3* is the *old* version for: KAV, KIS, KTS & KSC. || In *your* case IF *you* have KAV or KIS upgrade to Kaspersky Standard, available here: https://www.kaspersky.com/downloads#update-product. To check a version, on Windows Taskbar, *Hidden icons*, rightclick the Kaspersky icon, select About OR open the Kaspersky GUI, select the Headset 🎧lower-left-hand-side of screen, the Kaspersky application version is shown on the 4th line of information in the Customer Service screen. Ordinarily people are encouraged to open their own topics, however, for this particular issue it's not required - there's a commonality across all 21.3* Thank you🙏 Flood🐳+🐋

@IvanM Unfortunately this community can’t resolve your license issue , Kaspersky Technical Support is your best option.

To andrew75: I get where you're coming from. I do appreciate the workaround being share. But my concern is that this really shouldn't be something we have to keep fixing ourselves. Ideally, there would either be a proper solution or at least some communication on why this keeps happening. Personally, I've run into this issue four times now, including again just last week. Each time, it’s been resolved with the same workaround, but it’s becoming frustrating. Honestly, once my subscription ends, I’m strongly considering switching to a different antivirus as this recurring problem has worn me down a bit. To harlan4096: Just to clarify, how are you seeing version 21.22 available for Kaspersky Anti-Virus? From what I can tell, the version I have is 21.3.10.391 and that is the latest. I can't seem to find an option in the app itself to manually check for updates. I’d really like to avoid uninstalling and reinstalling if I can confirm that auto-updates aren’t the issue here. Is there a particular source or location where 21.22 is being stated as the update for the AntiVirus? Though - I have just realised this forum is for Total Security - so maybe I should make another topic in Kaspersky Anti-Virus (checking if there isn't something there already)

Unfortunately the link amounts to having to carry the new device to the original location

I have 21.3.10.391 and that's the version this occurred for me.

@IvanM Welcome. Please read https://support.kaspersky.com/common/error/activation/10990 Also KIS is outdated , please upgrade for free to Kaspersky Standard