Добрый день. Обратитесь в техподдержку. Ссылку на эти файлы приложите к запросу. Желательно еще приложить такой отчет.

Устанавливаю Kaspersky Plus 21.24.8.522 на Windows 10 64bit. Установщик сразу пишет Неизвестная ошибка. Приложение не установлено. Запускал и оффлайн и онлайн установщик. Пробовал поставить Kaspersky Plus от 2023 года. Результат одинаковый. Включение или отключение VPN не помогает. По этой ссылке найдете несколько файлов c буквами kl-setup в имени и дамп установки. С помощью утилиты kavremover удалял Kaspesky free/Standard/Plus/PremiumMR24 и ...MR23. Не помогло.

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

This vpn was good before, and you destroyed with your bad management. Months we are waiting the fix for this crap vpn and didnt change nothing. Stability suck, speed suck, missing still feature like double vpn (there was before), or openvpn/wireguard config to use in router or linux. We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased. AND I DONT WANT A ANSWER FROM MODERATOR THAT DONT KNOW NOTHING ABOUT, I WANT ANSWERS FROM KASPERSKY TEAM.

Again. Your best bet is to ask K. Support

We purchased your product with certain features, but during the process you completely scrapped everything and created a new version without the same features that were previously available. This is a serious breach of the contract we agreed to and of the purchase we made. I demand that the same functionalities that were already present be restored. It is still not possible to use the VPN on Linux or routers because you have not yet reinstated the previous option to create a WireGuard or OpenVPN configuration, and this is unacceptable. Such an essential feature cannot be missing — it is present in all other VPN services on the market, except yours now. I am requesting a refund for the year I purchased.

Some time to come back? We’ve been waiting for months for features that were available when we signed the contract and subscribed, this is outrageous. On top of that, these are features found in every VPN service. What has been done is unlawful, and Kaspersky should refund every license, because months have passed and nothing has changed yet. I want a answer from kaspersky team, no from a moderator that say every time the same thing.

@Hendra Welcome on the Kaspesky Forum. Recovering your expired license isn't possible and not usable , also in most regions Kaspersky Free has been removed.