Overview

Problem The error message Downloading the distribution package of the device security application. Failed to download the distribution package of the device security application is displayed in the browser after following a new invitation link on the iOS device. Solution Make sure that The new invitation link is used. KESCloud invitation links are one-time-use only on mobile devices. Send the new link. The APNs certificate is added to KESCloud console. Login to KESCloud and open the workspace. Switch to the Getting started tab and scroll down to the Recommended section. See if APNs certificate is added and valid. Create or Renew certificate if needed.

Current KESCloud proxy design may be misleading. Proxy detection was disabled in KES for Windows, and it is now exclusively resides in the NAgent (only available in KESCloud version). Proxy settings can be found on a Distributive package section. Proxy behavior is as follows: When checkbox Use proxy server is NOT set, NAgent is working in "autodetect proxy" mode. It will try to get proxy settings from OS. It will ask for credentials once, if password will be changed, new popup asking for credentials will appear. When checkbox Use proxy server is set and settings are configured, NAgent will make an attempt to use specified settings, if it will fail, "autodetect proxy" will be enabled. Best practice Leave proxy settings as it is, don't change it. Only use it if Internet does not work in your browser without proper configuration.