Overview

Problem When you install Kaspersky Security for Mobile on Android from Kaspersky Endpoint Security Cloud using the link sent via Send instructions, an error Installation package not found may appear. This happens when the Operating System installed on the device is not recognized. Solution Remove KESM from the affected device. Open KES Cloud & browse to Users. Find the User with the device that cannot synchronize with KES Cloud. Send instructions to this User. User will get an email with new link. Download KESM via link from KES Cloud invitation email. If the installation fails install it from an application store (Galaxy Store, Huawei AppGallery, RuStore, or Xiaomi GetApps) or from Kaspersky website https://www.kaspersky.com/small-to-medium-business-security/downloads/endpoint When KESM will request server address, open the KES Cloud email then copy the whole link from the email and paste it to the Server field. The copied link must look like: https://sXXX.cloud.kaspersky.com:8080/getPackage?vServerName=d8axxxxxxx0d7d2&packageID=CxxxczMzOC5jbG91ZC5rXXXXXXYUYYYYYYYYYFpbD1ZbTkxY21kdmRTNTZhV1ZrUUxxxxxU52YlE Provide all necessary permissions. Try to synchronize the device with KES Cloud.

Description Sometimes procedure of computer removing from workspace can be not fully clear. In this article we described a full removal scenario. Standard removal Before deleting devices running Windows or macOS, make sure the devices are decrypted. After deletion, you will not be able to decrypt the device from the console. Put device into Marked for deletion list: https://support.kaspersky.com/kes-cloud/1.0/138147?version=latest If device still syncing with KES Cloud, automatic uninstallation will start. Wait till the uninstallation process will be performed or force it by the option Run uninstallation now in the device properties. Uninstallation of security applications starts on all of the devices on which uninstallation is scheduled: https://support.kaspersky.com/kes-cloud/1.0/138148?version=latest Permanently delete The Permanently delete option might be confusing. This option is used for removing the entry from the devices list. It can be useful when a device is not syncing with KES Cloud anymore, but the entry is still on the devices list.