Problem

You may run into differences between Application Registry and Incompatible Applications Report when trying to find computers with incompatible applications.

For example, you created Device selection based on an Applications registry criteria, where you specified incompatible application name in Application name field and got a device selection of 12 computers. After that, you open Incompatible Applications Report and only get 3 computers with that software. It is expected, and here is why.

Solution

Application Registry and Incompatible Applications Report use different subsystems to build their lists upon. 

Incompatible Applications Report uses Cleaner component which has a number of predefined entries (similar to what KES uses to detect incompatible applications), which are strictly defined by the product code. Cleaner database is constantly updated, but it is common when we do not have required entries in it. So Incompatible Applications Report will not show computers where software differs from what we have in our Cleaner. Different language, different version, basically everything may affect it.

Device selection that is based on application registry Application name criteria will perform search based on name and version, which may have broader results, thus returning more computers. Computers that are not on Incompatible Applications Report have software version which is not yet in our Cleaner.

There is another way to build a selection. There is Incompatible security application name dropdown menu. Device selection based on this criteria will be the same as in the Incompatible Applications Report.