KSC Network Agent Installation errors: "Setup Wizard cannot process the command line", "Setup wizard cannot process the internal error." [KSC for Windows]
Entry posted by svc_kms in Known Problem
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Product: Any KSC version
Problem Description, Symptoms & Impact
Network Agent local installation errors: "Setup Wizard cannot process the command line", "Setup wizard cannot process the internal error."
Diagnostics
Error can be found on the screenshots or in the installation log.
Workaround & Solution
Some leftover registry records should be deleted, but there are too many different cases to describe them all.
Collect detailed information about the error, GSI (https://support.kaspersky.com/common/diagnostics/3632) with Windows Event Log and following registry hives export, and create a case in https://companyaccount.kaspersky.com for further investigation by Kaspersky Experts.
Registry hives to export:
|
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\ HKEY_CLASSES_ROOT\Installer\Products |
This article describes how to export registry keys:
https://support.kaspersky.com/common/diagnostics/8576#block2
RCA
Leftovers of previously installed Network Agent.
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