NAgent upgrade failure due to mismatch between .msi packages [KSC for Windows]
Entry posted by svc_kms in Known Problem
67 views
Problem
Network agent upgrade fails. Network Agent installation from an .msi package different from the new .msi package is the root cause. See the below logs:
KLNAG_INS_MSI: CheckInstalledMsiName: installed name 'KasperskyNetworkAgent', installed ext '.msi' MSI_UTILS: CAGetProperty(OriginalDatabase) called... KLNAG_INS_MSI: CheckInstalledMsiName: installing name 'Kaspersky Network Agent', installing ext '.msi' KLNAG_INS_MSI: CheckInstalledMsiName: names are NOT equal
Solution
-
Copy the installation package of new NA version from the shared folder and place it on
Desktopfor example. -
Change the name of the
.msipackage related to the new version of NA to match the name of the installed.msipackage.
ℹ️ Note: The default naming is Kaspersky Network Agent
-
Select Create installation package for specified executable file
-
Browse the
.msipackage that you edited to match old NA.msipackage name. -
In the properties of installation package insert the below command
msiexec /i "KasperskyNetworkAgent.msi" /qn /l*vx c:\windows\temp\nag_inst4.log EULA=1 PRIVACYPOLICY=1 SERVERADDRESS=<server address> REINSTALL=ALL REINSTALLMODE=vomus
- Install the created package remotely on the impacted machines.
0 Comments
Recommended Comments
There are no comments to display.
Please sign in to comment
You will be able to leave a comment after signing in
Sign In Now