NAgent upgrade failure due to mismatch between .msi packages [KSC for Windows]
Entry posted by svc_kms in Known Problem
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Problem
Network agent upgrade fails. Network Agent installation from an .msi package different from the new .msi package is the root cause. See the below logs:
KLNAG_INS_MSI: CheckInstalledMsiName: installed name 'KasperskyNetworkAgent', installed ext '.msi' MSI_UTILS: CAGetProperty(OriginalDatabase) called... KLNAG_INS_MSI: CheckInstalledMsiName: installing name 'Kaspersky Network Agent', installing ext '.msi' KLNAG_INS_MSI: CheckInstalledMsiName: names are NOT equal
Solution
-
Copy the installation package of new NA version from the shared folder and place it on
Desktopfor example. -
Change the name of the
.msipackage related to the new version of NA to match the name of the installed.msipackage.
ℹ️ Note: The default naming is Kaspersky Network Agent
-
Select Create installation package for specified executable file
-
Browse the
.msipackage that you edited to match old NA.msipackage name. -
In the properties of installation package insert the below command
msiexec /i "KasperskyNetworkAgent.msi" /qn /l*vx c:\windows\temp\nag_inst4.log EULA=1 PRIVACYPOLICY=1 SERVERADDRESS=<server address> REINSTALL=ALL REINSTALLMODE=vomus
- Install the created package remotely on the impacted machines.
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