Problem
When you install Kaspersky Security for Mobile on Android from Kaspersky Endpoint Security Cloud using the link sent via Send instructions, an error Installation package not found may appear. This happens when the Operating System installed on the device is not recognized.
Solution
Remove KESM from the affected device.
Open KES Cloud & browse to Users.
Find the User with the device that cannot synchronize with KES Cloud.
Send instructions to thi
Description
Sometimes procedure of computer removing from workspace can be not fully clear. In this article we described a full removal scenario.
Standard removal
Before deleting devices running Windows or macOS, make sure the devices are decrypted. After deletion, you will not be able to decrypt the device from the console.
Put device into Marked for deletion list: https://support.kaspersky.com/kes-cloud/1.0/138147?version=latest
If device still syncing with KES
