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How-to

How to collect diagnostic information for Autotask integration plugin [KSC for Windows]

General information on ConnectWise Manage integration can be found in online help. Enabling and disabling tracing You may have to save traces of Kaspersky Security Integration with Autotask, for example, if you contact Technical Support and they ask you to provide the traces for diagnostics and troubleshooting. It is recommended to disable tracing when the issue is resolved, as tracing requires additional resources and additional memory to store trace files. It is also recommended to r
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Known Problem

KSC OpenSSL protcomp vulnerabilities [KSC for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. When running security analyzers on KSC server you may occasionally get warnings about outdated OpenSSL libraries. Normally these vulnerabilities can not be exploited as the OpenSSL library is used in a very specific way. If vulnerable OpenSSL libraries were found in C:\Program Files (x86)\Kaspersky Lab\NetworkAgent\protcomp then there is actually no way to exploit it. Due to this fact this library is us
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How-to

How to collect diagnostic information for ConnectWise Automate (ex-LabTech) integration plugin [KSC for Windows]

General information on ConnectWise Automate integration can be found in online help. LabTech service logs You can access service logs on a LabTech server by launching LabTech Control Center and then navigating to Dashboard → Management → Service Logs. Then select Go To Computer and select LabTech server. To view diagnostic info for managed client hosts you should first refresh the information by clicking Commands → LabTech →Send LabTech Error Log. On both LabTech servers and
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How-to

How to collect diagnostic information for ConnectWise Manage integration plugin [KSC for Windows]

General information on ConnectWise Manage integration can be found in online help. Kaspersky Security Integration Service for MSP log To collect diagnostic log for Kaspersky Security Integration Service for MSP you need to take the following steps: Navigate to C:\Program Files\Kaspersky Lab\Kaspersky Security Integration Service for MSP; Open file IntegrationServer.exe.config Set minlevel attribute to "Debug":
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How-to

How to run bat files remotely [KSC for Windows]

This article is about Kaspersky Security Center for Windows (KSC for Windows) In this article we will share the steps on how run a .bat file remotely through Kaspersky Security Center (KSC). How to execute a batch file on the remote hosts Create an installation package based on a file Create a remote installation task for that Installation package Assign the task to a target hosts and start it During task execution NAgent will run the file using a 32-bi
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Known Problem

KSC Distribution Points auto-assignment and selection [KSC for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Sometimes it's not clear how KSC assigns Distribution Point (DP) for Managed groups or NLA subnets, and how clients choose DP.  Automatic assignment of distribution points is enabled in Kaspersky Security Center by default. The Administration Server automatically selects the scopes for distribution points, and assigns one or multiple distribution points to each scope depending on how many client
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Known Problem

Troubleshooting klnagent connection issues by analyzing klnagchk log+openssl verification of TLS traffic [KSC for Windows]

Advice and Solutions (Forum Knowledgebase) Disclaimer. Read before using materials. Klnagchk.exe is usually used to check if the connection between server and NAgent is OK. The expected result is the following: Attempting to connect to Administration Server...OK Attempting to connect to Network Agent...OK Network Agent is running. In case of problem with klnagent service, Kaspersky Network Agent should be re-installed and trace collected.  If there is a probl
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How-to

How to configure connection gateway ports [KSC for Windows]

Sometimes you want to use Connection Gateway for roaming hosts, but you don't want to use the default connection port (13000). To achieve that you can use the following solution. Step-by-step guide Open NAgent policy. Network → Connection section. Open connection profile properties. Set necessary port after CG address (see screenshot).
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Known Problem

KSC difference between Application Registry and Incompatible Applications Report [KSC for Windows]

Problem You may run into differences between Application Registry and Incompatible Applications Report when trying to find computers with incompatible applications. For example, you created Device selection based on an Applications registry criteria, where you specified incompatible application name in Application name field and got a device selection of 12 computers. After that, you open Incompatible Applications Report and only get 3 computers with that software. It is expected, and
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How-to

How to disable SNMP scan on KSC to minimize network load [KSC for Windows]

To minimize network load, stop receiving error messages related to SNMP scan or to comply with security standards, you can disable SNMP scan completely. Step-by-step guide On KSC server:  Execute: klscflag.exe -pv klserver -fset -n KLSRV_NETSVAN_MAY_USE_SNMP -v 0 -t d Restart network agent service net stop klnagent net start klnagent In case if you need to disable SNMP scan made by UA/DP, then the command will be slightly different:   klscf
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Known Problem

Computer description field is not updated on KSC console

Problem Computer description may stop updating on KSC console. It may be different from what is set on managed PC in computer properties. Solution If computer description field was changed on KSC side manually it will no be updated again. To enable synchronization with local description you have to delete the computer from managed computers group, then from unassigned, and add it back. In case it did not help check that the following services are enabled (set to automatic sta
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How-to

How to set PLC Project Integrity Check task in the KSC Console [KSC for Windows]

You can set and run PLC Project Integrity Check task in KICS4Nodes console. But it is not clear how to add PLC projects into the task settings in the KSC Console. Before PLC Project Integrity Check task setting the PLC Project Investigation task should be successfully executed. Step-by-step guide Go to the KICS4Nodes policy -> Properties -> Logs and Notifications -> Interaction with Administration Server | Settings. Enable Versions of PLC projects op
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Known Problem

Get error "curl: (58) schannel: Failed to import cert file" when sending a request via KPSN API from Windows client [Kaspersky Private Security Network]

Issue An attempt to send POST request via KPSN API from a Windows client.: curl --cert C:\\Users\\user_A\\Desktop\\kpsn_api kpsn_api_crt.pem --key C:\\Users\\user_A\\Desktop\\kpsn_api kpsn_api_key.pem -k -X POST -d "{\\"action ": \\"check_url\\",\\"data ": {\\"urls ": [\\"website1.com "]}}" https://10.90.116.27:80/api/ Fails with the following error: curl: (58) schannel: Failed to import cert file C:\\Users\\user_A\\Desktop\\kpsn_api kpsn_api_crt.pem, last error is 0x8009200
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Known Problem

Issue with encoding of events transferred to SIEM by the KSC [Kaspersky Security Center]

KSC sends events to SIEM in UTF-8 encoding. If the events received from KSC in the SIEM system look unreadable, for example, like this: Тип приложениÑ: ÐеизвеÑтное приложение\r\nÐаправление: ВходÑщее\r\nПротокол: ICMPv6\r\nСтатуÑ: Разрешено\r\nУдаленныРIt is necessary to configure UTF-8 encoding in the SIEM system itself.
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How-to

How to restore a device that was deleted from KSC [Kaspersky Security Center]

If you accidentally deleted a device from KSC, you can either wait until the next sync (15 minutes by default), or run these commands in a cmd started as administrator: cd C:\Program Files (x86)\Kaspersky Lab\NetworkAgent klnagchk.exe -sendhb Or this command, if you deleted a device running linux: sudo /opt/kaspersky/klnagent64/bin/klnagchk -sendhb After that the device should reappear in Unassigned devices.
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